Blue Cross of Idaho is looking for a Manager, Training & Quality Assurance to oversee and provide expertise related to the training, quality assurance, and knowledge management programs for the Contact Center and Operations departments. Working with the Director of Training and Quality, this role is responsible for developing the strategies for the quality process and training programs for the Customer Service, Provider Relations, Provider Information Management/Credentialing, Appeals & Grievances, Enrollment & Billing, and Claims departments. This role establishes and maintains a system that evaluates the quality of consumer experience and is responsible for identifying areas of opportunity, developing solution plans, coaching team members and ensuring key metrics are achieved.
To be considered for this opportunity, you have:
Experience: 7 years' of corporate training development, quality assurance, or related experience, to include leadership; preferably in health insurance or healthcare industries.
Education: Bachelor's Degree or equivalent work experience (Two years' relevant work experience is equivalent to one-year college)
To be successful in this role, you have:
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