Manufacturing Operations Manager - NY
Inspire Brands

Do you want a fast-paced and exciting work environment? Grab a coffee, let's chat!

Who We Are-

Dunkin', a member of the Inspire Brands family, is one of the world's most recognizable quick service restaurant brands with more than 12,000 franchised restaurants worldwide. Famous for our combination of high-quality coffees, espresso beverages, baked goods, and breakfast sandwiches, served all day with fast and friendly service.

If you have ever wondered what life is like when you work for the Dunkin' brand, imagine there's free coffee, donuts, and ice cream every day at the Boston Support Center in Canton, MA.

While many of our Boston Support Center team members are currently working remotely due to the Covid-19 pandemic, our people first culture and strong commitment to our values have continued to shine virtually as we are #Makin'ItWorkTogether.

Beyond flexible schedules and other awesome work perks, Dunkin' is a place where we surround ourselves with people, we value to better the products we love by rolling up our sleeves for work that fuels us.

Purpose of Position -

The Manufacturing Operations Manager has responsibility for between 25 and 30 highly complex Central Manufacturing Locations (CML's). These CML's are responsible for supplying donuts to Dunkin' restaurants within the positions respectful region. The Manufacturing Operations Manager role is to uphold the standards and reputation of the brand while enhancing operational excellence and franchisee profitability. The incumbent will create growth opportunities through effective business planning, continual evaluation and coaching, and build effective relationships through mutual trust and respect. They will also lead all operations related aspects of the new CML opening process starting with the project kickoff through post opening assessment. They will use operational assessment tools to evaluate and assist franchisees in maintaining Dunkin' standards to improve the guest experience and profitability. This individual acts as a coach and manufacturing leader throughout their assigned portfolio of CML's.

What You'll Be Working On-

• Driven passion for quality donuts and bakery products including the manufacturing process and assessment process for improvement
• Key liaison with field team members creating a positive environment for all feedback regarding quality, availability, creativity, process and franchisee relationships through active connections with their local field operations team
• Advises the franchisees in the implementation and execution of Dunkin' tools, processes, and systems
• Ensures operating systems and training discipline are in place within each facility
• Conducts operational and food safety audits while collecting facility data
• Evaluates business economics such as the cost per dozen through use of the Standard Cost Model, identifies roadblocks to controlling production costs, and takes appropriate action for solving issues
• Works with their franchisees on new product introductions and new CML openings
• Collaborates with cross-functional field employees to ensure CML strategy, tactics, and execution is aligned with Brand objectives
• Manages personal expenses, follows all policies and required procedures, and documents all franchisee interactions
• Position expected to be in production facilities 80% while coaching, assessing and supporting franchisees within their manufacturing environment.

What You'll Need-

• An unmatched passion for results
• Bachelor's Degree or equivalent experience
• 5+ years of manufacturing and/or restaurant/retail management experience. QSR experience a plus
• Food Safety certification such as ServSafe, AIB Food Safety Basics or equivalent
• Knowledge of donut/bakery production techniques/equipment a plus
• Ability to interdependently develop strategic and tactical plans. Experience in solving business problems
• Problem solving skills to remove obstacles, solve problems proactively, conflict resolution, mediation, negotiation and influence
• Strong computer skills (Microsoft Excel, Word, PowerPoint, Outlook), auditing and production manufacturing software

Dunkin' Brands, Inc. is an Equal Opportunity/Affirmative Action Employer, and considers all applicants without regard to age, race, color, religion, creed, national origin, citizenship status, gender, sex, physical or mental disability, genetic information, marital status, sexual orientation, gender identity and/or expression, or veteran status or any other legally protected category.

We are committed to providing reasonable accommodation to applicants with disabilities. If you require a reasonable accommodation in the application or hiring process, please email us at Careers@Dunkinbrands.com and include the nature of your request, your name and preferred method of contact. Requests for accommodation are considered on a case by case basis. Please note any application materials submitted via email will not be considered and we will not respond to any inquires made that are unrelated to requests for reasonable accommodation by individuals with disabilities.

In the U.S., Dunkin' Brands is an "at will" employer, which means if hired, you or the company may terminate your employment for any lawful reason or for no reason, with or without advance notice, with or without cause, and at any time and this cannot be changed by any statement, promise, policy, code or course of conduct, except by a writing signed by an appropriate officer of the Company.

Inspire Brands is a multi-brand restaurant company whose portfolio includes nearly 32,000 Arby's, Baskin-Robbins, Buffalo Wild Wings, Dunkin', Jimmy John's, Rusty Taco and SONIC Drive-In restaurants worldwide.

We're made up of some of the world's most iconic restaurant brands, but we're much more than just a restaurant company. We're a team of hundreds of thousands who individually and collectively are changing the way people eat, drink and gather around the table. We know that food is much more than a staple-it's an experience. At Inspire, that's our purpose: to ignite and nourish flavorful experiences.