Medical Administrative Assistant II, Otology (Full Time)
Mass. Eye and Ear (MEE)

Boston, Massachusetts

Posted in Health and Safety

Job Info


Medical Administrative Assistant II, Otology (Full Time) M-F Days 8a-430p. Main Campus with benefits and 50% off the MBTA pass. This position also will supports the MD at Longwood clinic - 1 time per month (Wednesday) for clinic.

Under the supervision of the site Practice Manager, the Medical Administrative Assistant II provides administrative support to physicians in a high-volume ambulatory clinic setting, functioning as the primary interface between patients and providers. Emphasis is placed on the ability to stay organized and to prioritize administrative tasks related to patient care. Role requires management of confidential patient information, scheduling patient appointments, answering phones with the highest level of customer service, checking patients in and out of appointments, collecting copayments, scheduling surgeries and other ancillary services, and helping to manage incoming information via phone, email, in person and via Epic.


  • Associate's degree or equivalent combination of education and experience required.
  • Recommended 2+ years of experience in a medical administrative support position within a busy medical site or department.
  • Excellent verbal and written communication skills required for the telephone, email and in person interaction with patients and colleagues; exceptional prioritization and organizational skills a must.

EEO Statement
Massachusetts Eye and Ear is proud to be an equal-opportunity employer and is committed to providing a workplace free from harassment or discrimination. All employment decisions are made without regard to race, color, age, gender, gender identification, sexual orientation, religion, marital status, sex, pregnancy or conditions related to pregnancy, national origin/ancestry, citizenship, disability, military status, genetic information, or any other basis prohibited by law. These protections extend to all management practices and decisions, including recruitment and hiring practices, appraisal systems, promotions, training, and career development programs.

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