Mobile Strategist
General Motors

Job Info

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Job Description

Hybrid: This position does not require an employee to be on-site full-time to perform most effectively. The employee's role enables them to work at a GM facility or off-site as frequently as needed or desired.

• This position requires an employee to be onsite 1-4 x per year.

Summary of the Role:

Mobile apps play an extremely vital role in our customer experience ecosystem within General Motors and are integral to our recently announced growth strategy. The Mobile Strategist will ensure GM is a leader in the mobile space by partnering with key stakeholders across the organization to establish/evolve our OKRs and product roadmap to not only meet the demands of our customers, but more importantly, exceed their expectations when it comes to our mobile experiences. The Mobile Strategist will be our fiercest customer advocate, and build a team culture to maintain an engaging, vibrant workplace.

Job Description:

• The responsibility of the Mobile Strategist is to identify future trends and strategies for mobile applications and develop roadmaps that prepare us for those futures.
• The Mobile Strategist will combine business needs with platform technologies that allow GM to implement innovative, thoughtful digital experiences across the ecosystem, while gaining efficiencies by standardizing implementation strategies across products.
• The Mobile Strategist will focus on both short- and long-term needs - being passionate about the long-term, while being able to shift direction short-term in response to emerging trends or issues.
• The Strategist will lead analysis and discovery activities, including competitive research, benchmarking, and developing proof of concept work with our UX team, while working with multiple lines of business & cross-functional partners to develop the strategy for mobile applications.
• The ideal person will be familiar with the current state of mobile technology and standard methodologies throughout a variety of industries.
• Proven record on being knowledgeable about development, test, and deployment standards, and have experience leading initiatives from conception to implementation.
• The ideal Strategist will understand the importance of delivering outstanding digital customer experiences while balancing the need to protect consumer privacy and data.

Roles and Responsibilities:

• Collaborate with analytics and R&D teams to understand business and technology trends and develop insights that translate into recommendations.
• Partner with Head of Product, other mobile team members, Line of Business Leads, and technical partners to find opportunities that drive the business forward through engaging, meaningful digital interactions.
• Use data, insights, and customer feedback to improve operational performance and team efficiency.
• Facilitate strategy and planning sessions.
• Obsess over all aspects of our digital customer experiences to uncover improvement opportunities and bring them to life.
• Participate in SAFE agile development practices and ceremonies.

Present strategies and roadmap to executive, VP, and C-level leaders

Additional Job Description

Qualifications/Experience

• Highly developed oral and written communications skills
• Highly developed problem-solving skills where problems are sophisticated
• Customer-first orientation, with deep global experience working across various customer segments
• Ability to work both independently and on teams
• Extremely comfortable working with ambiguity
• Outstanding interpersonal skills to work effectively with others, empower team members, and elicit work output
• Experience in SAFE Agile development
• High level of passion, persistence, leadership ability, initiative, and experienced judgment to identify priorities, initiate projects, and complete activities with a strong sense of urgency
• Experience crafting and running cross functional teams to solve sophisticated problems
• Global cultural awareness and experience with global teams
• Strong proficiency in PowerPoint and Excel

Education:

• BS/BA with 8+ years software, engineering, or high-tech experience, MBA preferred

Please only apply if you DO NOT need sponsorship to work in the Unites States now or in the future. We are unable to consider candidates who require sponsorship.

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

Benefits Overview

The goal of the General Motors total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan incudes, the following benefits, in addition to many others:
• Paid time off including vacation days, holidays, and parental leave for mothers, fathers and adoptive parents;
• Healthcare (including a triple tax advantaged health savings account and wellness incentive), dental, vision and life insurance plans to cover you and your family;
• Company and matching contributions to 401K savings plan to help you save for retirement;
• Global recognition program for peers and leaders to recognize and be recognized for results and behaviors that reflect our company values;
• Tuition assistance and student loan refinancing;
• Discount on GM vehicles for you, your family and friends.

Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities.GM is proud to be an equal opportunity employer.

We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.

Equal Employment Opportunity Statements

The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us atCareers.Accommodations@GM.com. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

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