MyChart Patient Support Specialist
Wellstar Health Systems

Job Info

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Overview

The MyChart Patient Support Specialist is a proactive member of an interdisciplinary team of licensed and unlicensed care givers who ensure that patients, families and significant others receive individualized high quality, safe patient care. It is expected that all RN Clinical Nurses - are licensed, knowledgeable and uphold the practice of nursing as outlined by the Georgia Professional Nurse Practice Act and implements the Scope of Practice and Code of Ethics Standards put forth by the American Nurses Association.

• Schedule:Full Time
• Shift: Day Shift
• Level: 6+ years of experience
  

Success Profile
Find out what it takes to succeed as a MyChart Patient Support Specialist:

• Collaborative
• Time Efficient
• Organized
• Critical Thinker
• Attention to Detail
• Compassionate

Benefits that Reflect Your Contributions

• Your Pay
  A compensation program designed for fair and equitable pay.
  
• Your Future
  Secure your future with plans that also include an employer match. Plans and guidance for the future.
  
• Your Wellness
  Traditional healthcare benefits combined with progressive wellness programs to help you be your best self!.
  
• Your Joy
  Special and unique benefits and programs ensuring a balanced life and a workplace culture built on trust.
  

Job Details

Facility: VIRTUAL-GA

Job Summary:

Supports high volume of patient and Wellstar provider and team member phone calls, emails, and activation request related to MyChart patient portal. Provides MyChart account activation and customer service and technical support for patients, family members, and Wellstar staff. Assures compliance with HIPAA privacy guidelines for account activation and proxy access. Provides patient and Wellstar staff training on MyChart functionality as needed. Exhibits standards of excellence in customer service. Identifies trends in MyChart activation status and frequently asked questions to identify and drive best practice functionality and patient and provider engagement and usage

MyChart Patient Support SpecialistPosition reports directly to MyChart Manager. Key responsibilities of the role include:

MyChart Patient Support Specialist drives patient, community and provider engagement and usage of MyChart Patient Portal

Required Minimum Education:

• Associate's Degree Required or graduate of medical assistant program Required
• Satisfactory completion of college-level medical terminology course. (This requirement can be met within the first 6 months of hire.) Required
• Five years of directly related patient portal customer service experience in lieu of Associates or MA. Required

Required Minimum Experience:

• Minimum 5 years experience using Electronic Medical Record Required
• Minimum 2 years recent and directly related patient portal customer service experience Required
• Experience in computer applications and access provisioning required. Epic MyChart patient portal experience Required

Required Minimum Skills:

• Ability to work independently and without direct supervision in a fast-paced environment.
• Problem solving skills and ability to prioritize and organize work activities appropriately in a fast- paced environment.
• Knowledge of HIPAA regulations relative to the confidentiality and security of patient information.
• Computer/data entry experience.
• Ability to communicate with various members of the healthcare team.
• Ability to use EXCEL, Word and have basic computer operational knowledge. Epic and MyChart skills preferred.

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Mission, Vision & Values
At a time when the healthcare industry is changing rapidly, Wellstar remains committed to exceeding patients' and team members' expectations, while transforming healthcare delivery.

Our Mission
To enhance the health and well-being of every person we serve.

Our Vision
Deliver worldclass health care to every person, every time.

Our Values

• 
  We serve with compassion
  
  
• 
  We pursue excellence
  
  
• 
  We honor every voice
  
  

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