NASS HR Connect Representative
Mosaic

Job Info

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Are you our next NASS HR Connect Representative?

The NASS HR Connect Representative will serve as a resource to provide customer service support to employees by responding to employee inquiries and questions. Responsibilities will include providing information regarding company policies, procedures and programs; processing requests/documents; and updating HR systems while ensuring efficient delivery of customer service to employees in compliance with Mosaic policy and all state/provincial laws and federal regulations. Work streams include but are not limited to: HRIS, Talent Acquisition, Talent Management, Employee Relations, Records, Mail Services, Compensation, Payroll/Time, Benefits, and Leave Administration.

What will you do?

• Collaborates efficiently with team members in the functional areas, seeking input/assistance as needed.
  
• Update organizational, personal and job data changes and manage employee documentation on HR systems.
  
• Share information to allow for transparent knowledge transfer and effective overall capability of the HR functional team, and ensures confidentiality is maintained in all transactions.
  
• Processes and provides support to HR requests such as benefit plan enrollment forms and employee separation/leaves documentation.
  
• Ensures time and attendance sign off, providing support, education and direction to people leaders as needed, and prepares and sends all required information for Payroll team before closing of time and attendance.
  
• Enters all incoming inquiries and documents in detail utilizing the case management system to ensure seamless transition from one representative to another.
  
• Reviews documentation and report continuous status updates, guidance, and information to customers, key stakeholders, and peers within the HR functional area team(s) to ensure case resolution.
  
• Provides feedback and work with the Continuous Improvement team to recommend process improvements to management.
  
• Responds to questions on standard, administrative procedures and practices via multiple channels (e.g. ServiceNow, e-mail, phone).
  
• Educates customers of HR and encourages self-service tools when appropriate. Escalates non-routine matters to appropriate individuals.
  
• Assists with providing onboarding and orientation of new employees as well as providing training to new HR staff on the routine day-to-day tasks.
  
• Performs HR Shared Services administration transactions in various HRIS applications as appropriate and within established performance standards, including one-time payments/adjustments (referrals, tuition, spot bonuses, CBA changes) and assist Payroll Team on union pay management and audits when requested.
  

What do you need for this role?

• A high school diploma/GED is required
  
• Bachelor's degree in Human Resources or a related discipline is preferred
  
• A minimum of one-year experience in HR support or payroll experience is required
  
• General knowledge of human resources, benefits administration, payroll, talent acquisition, talent management, compensation and/or leave administration preferred
  
• A minimum of one year of customer service experience is required
  
• Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook)
  
• Experience with a case tracking system such as Service Now is preferred
  
• Experience with HRIS systems such as Workday, ADP, or Peoplesoft is preferred
  
• Demonstrated verbal, written and listening communication skills
  
• Demonstrated ability handling and prioritizing multiple tasks
  
• Ability to build strong relationships and collaborate with employees at all levels within the organization across Mosaic
  
• Demonstrated problem-solving, analytical and judgement skills
  
• Ability to handle highly confidential and sensitive information
  
• Ability to adapt to a continually changing business and work environment
  
• Basic conflict resolution skills for handling employee situations preferred
  

Mosaic is an Equal Opportunity Employer that values the strength diversity brings to the workplace.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status.
Mosaic participates in the US E-Verify program.

Must be legally authorized to work in the United States

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