Office Manager
Cushman & Wakefield

San Francisco, California

Posted in Health and Safety

Job Info

Job Title
Office Manager
Job Description Summary
The Office Manager is responsible for managing local market support operations for commercial real estate services within specified markets. This role will ensure that administrative and operational functions are provided to local offices in an efficient and effective manner. The Office Manager will provide management oversight for Office Coordinators in their own offices. They will work closely with the Director of Market Operations, Managing Principal and fee-earner(s) within the market to provide the support and implement strategic initiatives.
Job Description

Essential Duties

  • Provide formal leadership, mentoring and supervision to the administrative and office operations staff
  • Prepare and communicate support staff mid year and end of year reviews and provide input to Director of Market Operations for annual merit and bonus discussions
  • Creatively solve problems to ensure the market's offices operate in an efficient and effective manager
  • Assist with gathering of data for monthly and quarterly forecasting reports
  • Assist fee earners with questions regarding broker statements, including earnings, deductions, and year end forms
  • Assist and direct fee earners with questions about procedure, Human Resources, policy, etc.
  • Approve spending requisitions within Workday
  • Complete requests for market data for other functional departments
  • Collaborate with counterparts in other markets to learn and utilize best operational practices
  • Evaluate and document innovative service delivery options and share insights across markets
  • Coordinate and distribute work between administrative and office operations staff
  • Support sales and transactions by tracking current listings
  • Work with Director of Market Operations to draft and finalize budget (revenue and expenses)
  • Solicit input from service line, fee-earners and market leads at pre-budget meetings regarding recent wins, pipeline activity, anticipated recruiting and attrition, capital spend, etc.
  • Ensure CRM system is updated regularly and within compliance
  • Manage purchasing, and maintenance of office supplies and office equipment by ordering through Workday, procurement or outside vendor
  • Negotiate vendor bids, contracts, and pricing
  • Enter all new vendors into Workday and cleanse data, if required
  • Oversee office technology implementations, upgrades, support, facilities, telecommunications, emergency preparedness and business continuity planning
  • Provide oversight for recruiting, onboarding, performance management, employee coaching, counseling and policy adherence in conjunction with HR
  • Track broker licenses, professional memberships, and educational requirements and follow up with fee-earners on any delinquencies or upcoming actions required
  • Review and approve expense reports
  • Oversee any events and conferences within the market
  • Manage budget, firm brand, marketing, and PR
  • Performs other related duties as required or requested.
Other Requirements & Administrative Duties
  • Bachelor's Degree preferably in Business, Finance or Real Estate
  • 5-10 years of administrative support experience
  • 2+ years of executive level support experience preferred
  • Proven experience with project and process management
  • Proven ability in conflict resolution
  • Excellent written, oral, and presentation skills
  • Strong Microsoft Office Suite skills
  • Knowledge of the real estate industry and business model
  • Ability to plan, organize, and manage processes
  • Professional demeanor and appearance with ability to handle confidential/sensitive information with discretion.
Note: This position requires compliance with our COVID related protocols, which may also include client-specific requirements. This might include, but is not limited to, either providing documentation of full vaccination as per CDC guidelines or agreeing to regular COVID testing.

Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, email or All inquiries not related to accommodations will go unanswered.

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