Operations Analyst II
Public Consulting Group

Austin, Texas

Posted in Consultancy


This job has expired.

Job Info


About Public Consulting Group

Public Consulting Group, Inc. (PCG) is a leading public sector  solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986 and headquartered in Boston, Massachusetts, PCG has over 2,500 professionals in more than 60 offices worldwide. PCG’s Health practice offers in-depth programmatic knowledge and regulatory expertise to help state and municipal health agencies respond to regulatory change, improve access to health care, maximize program revenue, improve business processes, and achieve regulatory compliance. Using industry best practices, PCG’s Health team helps organizations deliver quality services with constrained resources to promote improved client outcomes. To learn more, visit http://www.publicconsultinggroup.com/health/.

PCG is seeking candidates for an Operations Analyst  II position who will work as an integral part of a dynamic team along with peers and senior staff. The Operations Analyst II will be responsible for supporting the day to day activities of the Health Care Financing Solutions team. This individual will support multiple projects, facilitating Medicaid cost settlement efforts for Emergency Medical Services as well as public safety consulting work, and other Medicaid and Medicare related projects. As part of this team, the Operations Analyst II will collaborate with both internal teams and external clients and be assigned day-to-day operational tasks arising from project work. The Operations Analyst will be trained on the specific product lines and internal software but are expected to have a strong analytical and operational focus as well as the ability to provide front line client service. This position will work closely with a variety of stakeholders such as fire/emergency medical services (EMS) experts, project teams, data analysts, consulting staff, and clients. The candidate will participate in diverse tasks including launching and implementing new client-facing projects; providing writing and editing expertise, supporting business development efforts; creating and delivering trainings, and providing input to improve business processes, tools, and systems.

 

Essential Duties and Responsibilities:

  • Define, document, and improve business processes
  • Provide project implementation management and support
  • Prepare and present written/verbal daily correspondence and status reports for clients
  • Identify and communicate data quality issues and summarize requirements for follow-up
  • Perform “desk audits” of cost reports and validate data
  • Complete quality assurance checks for assigned projects
  • Conduct research, provide writing expertise, and edit report of findings and recommendations
  • Contribute to development of proposals and prepare presentation materials
  • Create templates, training materials and documents for use by clients and internal staff
  • Analyze data and identify recommendations to improve efficiency of work of teams and quality of output
  • Helps draft business and functional requirement documents for technical systems.
  • Performs testing of new functionality and conducts quality assurance

 

 

 

Skill Requirements:

  • Ability to multi-task and manage multiple projects simultaneously and work with diverse stakeholders in a dynamic environment.
  • Self-motivated, problem solver, quick learner, and creative thinker.
  • Ability to work effectively both independently and in teams.
  • Demonstrate a commitment to deliver exceptional client service for internal and external clients.
  • Exceptional organizational, interpersonal, research, oral and written communication skills.
  • Ability to report and track findings, review documentation, and notify upper level management of key issues.
  • Ability to learn complex web-based technology applications
  • Demonstrated expertise and high level of fluency in Microsoft Excel, Word, and PowerPoint

Experience Requirements:

  • Bachelor’s degree
  • 3+ years managing projects
  • Experience documenting functional and business requirements
  • Experience developing and editing reports, documents, and training materials


Preferred Qualifications

  • Experience with or knowledge of Medicaid, Healthcare, Education, and/or customer support is beneficial
  • Core interest in health care, government, or public policy


This job has expired.

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