Operations Collections Specialist
Kforce Inc.
Job Info
RESPONSIBILITIES:
Kforce has a client in West Valley City, UT that is seeking an Operations Collections Specialist.Summary:Join us in shaping a future where every business owner has the opportunity to thrive. Ready to make a positive impact? Working on this collection team, the Operations Collections Specialist will partner with lessees, navigating delinquencies, and assessing financial situations with a goal to negotiate full payment or establish repayment terms. Bring your customer contact expertise, inquisitive thinking, and attention to detail to thrive in this fast-paced role. If you've got 2+ years of relevant experience, strong communication skills, and a knack for problem-solving, we want you on our team. Let's work together to achieve success - apply now! We are looking for multiple candidates at all levels. Bi-lingual, English/Spanish is a plus. This role is onsite, Monday - Friday; 8:00 AM - 5:00 PM.Responsibilities:- Partner with the lessee to help navigate the reason for their account delinquency and evaluate the customer's financial situation; negotiate for full payment or create terms for repayment
- May take escalation calls and/or more complex collection situations from new or junior collector
- Consistently learn and apply operational policies and State & Federal regulations governing collection practices
- Have structured workdays with expectation calls are monitored for quality and accuracy; Demonstrate strong organizational and time management skills, in order to achieve department productivity metrics
- Complete other duties as assigned by leadership
REQUIREMENTS:
- College degree
- High School diploma/GED or equivalent
- 2 or more years of relevant experience in a customer contact role in a fast-paced organization
- 1-2 years or more of collections or account resolution experience and/or knowledge of the lease industry
- Possess business operations experience and skills, customer contact expertise, inquisitive and critical thinking ability, and attention to detail
- Intermediate level written and strong verbal skills
- Organized, personable, analytical, and capable problem-solver
- Work well alone or as a member of a team
- Courteous and professional when dealing with past due customers
- Able to receive and follow instructions given by management, work to develop solutions to unique problems
- Knowledge of the lease industry or similar experience
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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