Patient Services Coord. II
Massachusetts General Hospital(MGH)

Boston, Massachusetts

Posted in Health and Safety


Job Info


Department Description: The Division of Gastroenterology, Hepatology, and Nutrition offers world-class patient care through the Digestive Disease Center. Our doctors provide comprehensive treatment for all types of gastrointestinal and digestive disorders. As one of the largest gastroenterology divisions in the country, we offer high-quality clinical care to thousands of people every year. Our research and medical education programs are transforming the future of medicine and improving the lives of our patients.

We are focused on developing our administrative team and supporting the professional growth of applicants who are aiming to build upon their experience in healthcare. The ideal candidate exhibits strong communication skills and professionalism when interfacing with colleagues, patients, and referring providers. As a member of our team, patient service coordinators serve as an integral part of the office staff, responsible for supporting the practice and creating a positive experience for patients and visitors.

Essential Responsibilities:

  • Maintains physicians' clinical and administrative schedules and calendars. Transcribes letters and patient notes as needed for physicians and facilitates in clinical computer systems. Prepares and distributes routine reports.
  • Answers and screens telephone calls. Takes accurate messages or directs the call to the appropriate person. Greets and directs patients, families, visitors, and staff. Responds to requests in a timely manner and provides clear, accurate information within the scope of knowledge and authority.
  • Updates patient demographic and insurance information as necessary and obtains specialist referrals for all patient appointments. Schedules patient appointments utilizing scheduling tools and resources. Coordinates and communicates ancillary appointments and procedures working with other hospital staff as needed.
  • Obtains patient information and materials as needed from referral sources. Prepares patient records for clinical activities and maintains patient records for physicians. Acts as liaison with other departments and external customers in a calm and supportive manner. Handles confidential information appropriately and explains policies and procedures when necessary.
  • Collects co-payments from patients at point-of-service. Coordinates billing tickets for office visits and services following established procedures. Forwards all billing fee tickets according to the protocol to billing staff. Reconciles collections at the end of the business day per established protocol.
  • We are focused on developing our administrative team and supporting the professional growth of applicants who are aiming to build upon their experience in healthcare. The ideal candidate exhibits strong communication skills and professionalism when interfacing with colleagues, patients, and referring providers. As a member of our team, the PSC II will serve as an integral part of the office staff, responsible for supporting the practice and creating a positive experience for patients and visitors.
Required Qualifications:
  • High School diploma. Candidates with an Associate's degree or Bachelor's encouraged.
  • 1-3 years related work experience.
  • Experience with computer systems, including web-based platforms and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.
Preferred Qualifications:
  • Healthcare experience.
Competencies:
  • Decision Making: Ability to make decisions based on specific instructions, standard practices and established procedures which generally require little or no supervision.
  • Problem Solving: Ability to address problems that are routine, somewhat repetitive and generally solved by following clear directions and procedures and by identifying opportunities for process improvements.
  • Independence of Action: Ability to follow precedents and procedures. May set priorities and organize work within general guidelines. Seeks assistance when confronted with difficult and/or unpredictable situations. Work progress is monitored by supervisor/manager.
  • Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers.
  • Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.
  • Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.
  • Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members.
  • Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.


Qualifications
Department Description: The Division of Gastroenterology, Hepatology, and Nutrition offers world-class patient care through the Digestive Disease Center. Our doctors provide comprehensive treatment for all types of gastrointestinal and digestive disorders. As one of the largest gastroenterology divisions in the country, we offer high-quality clinical care to thousands of people every year. Our research and medical education programs are transforming the future of medicine and improving the lives of our patients.

We are focused on developing our administrative team and supporting the professional growth of applicants who are aiming to build upon their experience in healthcare. The ideal candidate exhibits strong communication skills and professionalism when interfacing with colleagues, patients, and referring providers. As a member of our team, patient service coordinators serve as an integral part of the office staff, responsible for supporting the practice and creating a positive experience for patients and visitors.

Essential Responsibilities:
  • Maintains physicians' clinical and administrative schedules and calendars. Transcribes letters and patient notes as needed for physicians and facilitates in clinical computer systems. Prepares and distributes routine reports.
  • Answers and screens telephone calls. Takes accurate messages or directs the call to the appropriate person. Greets and directs patients, families, visitors, and staff. Responds to requests in a timely manner and provides clear, accurate information within the scope of knowledge and authority.
  • Updates patient demographic and insurance information as necessary and obtains specialist referrals for all patient appointments. Schedules patient appointments utilizing scheduling tools and resources. Coordinates and communicates ancillary appointments and procedures working with other hospital staff as needed.
  • Obtains patient information and materials as needed from referral sources. Prepares patient records for clinical activities and maintains patient records for physicians. Acts as liaison with other departments and external customers in a calm and supportive manner. Handles confidential information appropriately and explains policies and procedures when necessary.
  • Collects co-payments from patients at point-of-service. Coordinates billing tickets for office visits and services following established procedures. Forwards all billing fee tickets according to the protocol to billing staff. Reconciles collections at the end of the business day per established protocol.
  • We are focused on developing our administrative team and supporting the professional growth of applicants who are aiming to build upon their experience in healthcare. The ideal candidate exhibits strong communication skills and professionalism when interfacing with colleagues, patients, and referring providers. As a member of our team, the PSC II will serve as an integral part of the office staff, responsible for supporting the practice and creating a positive experience for patients and visitors.
Required Qualifications:
  • High School diploma. Candidates with an Associate's degree or Bachelor's encouraged.
  • 1-3 years related work experience.
  • Experience with computer systems, including web-based platforms and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.
Preferred Qualifications:
  • Healthcare experience.
Competencies:
  • Decision Making: Ability to make decisions based on specific instructions, standard practices and established procedures which generally require little or no supervision.
  • Problem Solving: Ability to address problems that are routine, somewhat repetitive and generally solved by following clear directions and procedures and by identifying opportunities for process improvements.
  • Independence of Action: Ability to follow precedents and procedures. May set priorities and organize work within general guidelines. Seeks assistance when confronted with difficult and/or unpredictable situations. Work progress is monitored by supervisor/manager.
  • Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers.
  • Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.
  • Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.
  • Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members.
  • Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.
RSRMGB

EEO Statement
Massachusetts General Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. Applications from protected veterans and individuals with disabilities are strongly encouraged.



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