GENERAL SUMMARY/ OVERVIEW STATEMENT:
The Patient Services Coordinator II, under general supervision, provides administrative support to health care providers in a high-volume primary care practice set in the community, functioning as the primary interface between the patient, nurses and providers. The emphasis is placed on the ability to prioritize multiple tasks including scheduling appointments by phone, phone triage, check in, check out collect co-payments, manage confidential patient information and confirm accurate patient insurance information.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
GENERAL DUTIES
• Functions as part of the care team in a Patient Centered Medical Home practice
• Providers administrative support to providers and clinical staff
• Primary roles, Front Desk and phone scheduler as needed
• Provides superior customer service in face to face patient contact and via the phone
• Use iPads for PROMs survey collection
• Patient check in and check out; co-pay collection
• Verify patient's insurance, assist with additional resources as needed
• Enroll patients in Patient Gateway
• Uses EPIC to document messages to various pools within MGH Chelsea HealthCare Center
• Prepares faxes and mails paperwork
• Schedules/reschedules/cancels appointments
• Addresses and triages live phone calls as needed
• Reviews and triages EPIC Clinical Messages, Patient Gateway e-mail multiple times a day.
• Schedules patient appointments for follow up office visits
• Completes EPIC functions, i.e. Arrival Status, No Show, Cancellations
• Fills empty slots within the clinician's schedules on a daily basis utilizing workqueue list
• Screens patients appropriate for direct scheduling (Patient Gateway requests)
• Runs designated EPIC reports and follows up with paperwork as needed
• Prepares prescription messages in EPIC for Immerse program
• Closes and reconciles all co-payment and self-payment batches for the day prior to end of shift.
• Recommends solutions to work flow; participates in trouble shooting and evaluating changes
• Demonstrates knowledge of HIPAA Confidentiality and Privacy Policies
• Demonstrates understanding of Disaster protocols to include: fire, safety and code calls, per the mandatory training, as outlined by MGH and JCAHO guidelines.
MGH BILLING
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