Patient Services Rep
University of Oklahoma Health Sciences Center

Job Info

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Organization
Come join the staff at OU HSC and become a part of Oklahoma's premier research university which leads the state in education and career opportunities. OU HSC is one of only four comprehensive academic health centers in the nation with seven professional colleges. We are currently building world-class institutes for the treatment of diabetes and cancer. We are looking for a Patient Services Rep to join our team! This position coordinates schedules of patients in an outpatient clinic and provides clerical assistance toward the smooth operation of the facility.

• Schedules patient appointments, either by telephone or in person
• Obtains patient demographics on new patients and updates demographics on established patients
• Answers telephone calls and distributes to the appropriate personnel
• Prepares and enters healthcare providers schedules into the computer
• Coordinates schedules as directed to patient requiring multiple services
• Greets patients as they come into the clinic for scheduled appointments
• Accepts payments and writes receipts
• Inspects the encounter form for completeness and accuracy
• Copies insurance cards and distributes to the appropriate employee
• Prepares encounter forms and billing packets for patients to be seen
• May prepare and type daily deposits Balances and closes cash box daily
• Prepares ancillary forms for other services, to include but not limited to x-rays, vascular studies, etc.
• Pulls patient charts for appointments or to file lab, x-ray, hospital information or other information into the chart
• Copies medical records for patients and other providers or facilities
• Files patient charts
• Prepares inactive patient charts for storage
• Maintains log of charts in storage
• Secures charts that have been sent to storage that are needed in the clinic
• Makes up new patient charts and/or packets of information
• Requests medical records from other facilities.
• Discusses financial accounts with patients
• Verifies insurance eligibility and primary care physicians for patients
• Secures referrals to other providers for HMO patients
• Secures referrals from PCPs for HMO patients to be seen in the clinic
• Collects and verifies proof of income in order to determine what sliding scale discount is appropriate.
• Dispenses supplies as needed
• Notifies appropriate person when supplies are low and need to be reordered
• Types notes and letters for physicians
• Makes immunizations cards
• Logs mail receipts according to University policy
• Sorts and distributes mail.
• Performs various duties as needed in order to successfully fulfill the function of the position. 

Job Location
Education: High School diploma or GED.Experience: 12 months experience in a customer service role.Skills:

• Customer service
• Ability to communicate verbally and in writing
• Ability to resolve problems in a timely manner
• Proficient with Microsoft Office Suite (Word, Excel, and Outlook)
• Ability to multitask and meet deadlines
• Ability to maintain patient confidentiality
• Ability to enhance professional growth and development through in-service meetings and education programs

Departmental Preferences:

• Bilingual - English/Spanish
• Medical terminology knowledge desired and experience in a healthcare or clinical setting.

Working Conditions:

• Physical: Must be able to work in sitting position, use computer and answer telephone.
• Environmental: Office Work Environment.

Equal Employment Opportunity Statement: The University of Oklahoma, in compliance with all applicable federal and state laws and regulations, does not discriminate on the basis of race, color, national origin, sex, sexual orientation, genetic information, gender identity, gender expression, age, religion, disability, political beliefs, or status as a veteran in any of its policies, practices, or procedures. This includes, but is not limited to, admissions, employment, financial aid, housing, services in educational programs or activities, and health care services that the University operates or provides.  Diversity Statement: The University of Oklahoma is committed to achieving a diverse, equitable, and inclusive university community by recognizing each person's unique contributions, background, and perspectives. The University of Oklahoma strives to cultivate a sense of belonging and emotional support for all, recognizing that fostering an inclusive environment for all is vital in the pursuit of academic and inclusive excellence in all aspects of our institutional mission.

Organization: Medicine Infectious Diseases
Job Location: Oklahoma-Oklahoma City-Health Sciences Center
Schedule: Full-time
Job Posting: Jan 5, 2023

This job has expired.