Since 1935, Webster Bank has been helping individuals, families and businesses meet their financial goals. As a leading regional bank, Webster's strong foundation is built on our core values of responsibility, respect, teamwork, trust and commitment to our communities. Webster bankers remain our most valuable asset, and we pride ourselves on our diverse, equitable and inclusive work environment. Come join our team!
A key position with the IT Strategy & Business Management Team, the Performance Metrics Analyst position is responsible for producing accurate and standardized reporting results with key insights to communicate operational performance to the IT leadership team. The Performance Metrics Analyst partners closely with the IT Leadership Team to assess current defined measurements, assess for improvements, and design and operationalize new metrics. The Performance Metrics Analyst also provides ongoing support and enhancement of current metrics by driving alignment with Industry standards and best practices.
The Performance Metrics Analyst provides hands-on measurement and analysis expertise, demonstrating the value of operationalizing metrics, coaching teams on designing their metrics, assist the teams visualize their metrics using prototypes, and conduct tests of the intended and actual outcomes against baselines and/or industry benchmarks.
Responsibilities:
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