Product Service Engineer
Caterpillar

Job Info

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Career Area:
Product Support
Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Your Work Shapes the World

Whether it be groundbreaking products, best in class solutions or creating a lifelong career, you can do the work that matters at Caterpillar. With a 95-year legacy of quality and innovation and 150 locations in countries around the world, your impact spans the globe.

When you join Caterpillar, you are joining a team of makers, innovators, and doers. We are the people who roll up our sleeves and do the work to build a better world. We don't just talk about progress and innovation. We make it happen. And we are proud of that, because it helps our customers build and power the world we live in - the roads, hospitals, homes, and infrastructure. Without a dedicated workforce Caterpillar could not effectively meet our customer's needs. Join us.

Job Summary:

This position provides field support to new and existing product electronics systems. Supporting issue identification, troubleshooting and documentation.

What You Will Do:

• Gathering input to identify potential new products or improvements to existing products.
• Evaluating production processes to identify defects in manufacturing and design. Provide input to designs modifications to maximize production efficiency and product quality.
• Identifying and tracking quality defects, ensuring resolution in manufacturing.
• Communicating technical specifications and instructions to ensure product quality and performance. Tracking and managing the status of product issues.

What Skills You Will Have:

Customer Focus:
• Acts as the Customer and Dealer advocate for issue resolution within engineering.
• Researches and verifies customer needs and expectations.

Data Gathering & Analysis:
• Utilizes Caterpillar systems to research issues.
• Applies statistical tools to understand the severity and impact of issues.

• Creates reports to communicate data.

Service Excellence:
• Resolves common customer problems.
• Responds to unexpected customer requests with a sense of urgency and positive action.
• Provides direct service to internal or external customers.

Effective Communications:
• Makes oral presentations and writes reports needed for own work.
• Able to communicate effectively to Engineering, Customers and Dealers.

Problem Solving:
• Develops alternative techniques for assessing accuracy and relevance of information.
• Helps to analyze risks and benefits of alternative approaches and obtain decision on resolution.
• Uses fact-finding techniques and diagnostic tools to identify problems.

Relationship Management:
• Monitors client satisfaction levels on a regular basis.
• Alerts own team to problems in client satisfaction.
• Works with clients to address critical issues and resolve major problems.

Technical Excellence:
• Able to assist Dealers with complex electronics issues on Caterpillar equipment.
• Interprets technical documents and applies concepts widely.
• Helps others solve technical or procedural problems or issues.

Additional Information

The location for this position is Mossville, IL

Relocation assistance is not available for this position. Any relocation costs incurred would be the responsibility of the selected candidate.

This position may require up to 20% travel.

What You Will Get:

Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world. Here you earn more than just wage, because we value your performance, we offer a total rewards package that provides:

• Competitive Base Salary
• Annual incentive bonus plan*
• Medical, dental, and vision coverage
• Paid time off plan (Vacation, Holiday, Volunteer, Etc.)
• 401k savings plan
• Health savings account (HSA)
• Flexible spending accounts (FSAs)
• Short and long-term disability coverage
• Life Insurance
• Paid parental leave
• Healthy Lifestyle Programs
• Employee Assistance Programs
• Voluntary Benefits (Ex. Accident, Identity Theft Protection)

*Subject to annual eligibility and incentive plan guidelines.

Final details

Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application - please use the candidate log-in on our career website as it will reflect any updates to your status.

This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website at www.Caterpillar.com/Careers .

For more information, visit caterpillar.com. To connect with us on social media, visit caterpillar.com/social-media

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Posting Dates:
May 1, 2024 - May 8, 2024
Any offer of employment is conditioned upon the successful completion of a drug screen.

EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

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