Productivity Dispatch Coordinator
Johnson Controls
Job Info
Productivity Dispatch Coordinator
What you will do
The NDC Productivity Specialist (Productivity Dispatch Coordinator) is responsible for performing service dispatch and supporting field operation activities within the Security Domain of JCI. They will work closely with NDC Team Managers, field Service Team Managers, internal Operational Excellence partners, peers and customers to drive key business initiatives and service delivery. They are expected to be able and willing to perform all three major functions within the Productivity Specialist role including Service Dispatch, Inspection Dispatch, and Parts Pending Management.
How you will do it
As a Productivity Specialist team member working in the Kansas City Customer Service Center, it is important to exhibit excellent communication skills, basic knowledge of computer applications, Microsoft Excel skills, strong organizational skills and good decision-making skills. Being flexible and able to deal with rapid change at a moment's notice is key. NDC PS team members must be able to speak confidently in driving the day to day operation and scheduling of service dispatch. NDC PS are responsible for scheduling service request, managing the technicians schedule and driving Key Performance Indicators.
What we look for
Required
High School Diploma
Minimum of 1 year customer service
Service dispatch scheduling experience
Flexibility to perform other duties as assigned
Maintain above satisfactory attendance
Good written and verbal communication skills
Knowledge of Microsoft office (Email/Excel) and other required programs
Critical Thinking Skills
Problem Solving
Self-Motivated/Driven
Decision Making Skills
Ability to Self-Manage
Accountability
Change Agent
Confidence
Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit www.johnsoncontrols.com/careers.
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