Program Director, Outreach Services
LifeMoves

Job Info

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About Us: LifeMoves is one of the largest and most effective providers of shelter and supportive services across Silicon Valley and the San Francisco Peninsula. As a results-driven organization, since 1987, our mission has been to provide interim housing and supportive services that create opportunities for homeless families and individuals to rapidly return to stable housing and long-term self-sufficiency. Our successful therapeutic service model combines clean, modern housing with intensive supportive services that promote dignity and motivate our clients to achieve autonomy. LifeMoves operates over 15 major sites from San Jose to Daly City.

Culture: LifeMoves staff are dedicated to serving our community. Diverse in background, outlook and life experience, our team addresses important social issues with passion and creativity. A culture of collaboration and innovation provides a thriving and successful environment for all. We foster personal growth through ongoing investment in the professional development of our staff. Together, we are committed to breaking the cycle of homelessness and helping our clients achieve long-term self-sufficiency.

Position Summary:
Outreach Servicesfocuses on delivering information and services to unsheltered adults in San Mateo County regarding resources and health insurance enrollment. The successful candidate will be able to demonstrate the ability to manage the delivery of complex services which involve health insurance enrollment, housing plans, an understanding of street based medicine and care. Ability to accurately monitor and report the delivery of services to several government funding entities. Must have experience managing a field based team. This role will have a high amount of interface with local hospitals and the individual that may treat/admit and subsequently discharge. This program will work closely with the hospital staff to develop discharge plans to address the pressing needs of homeless individuals. Under the direction of the Senior Director of Programs & Services, the Program Director is responsible for the day to day management and operation of Outreach Services. The Program Director supervises staff and interns, and is responsible for ensuring the delivery of high quality services that help homeless people return to permanent housing.

Duties:

• Administration: Ensure the delivery of services in a professional, ethical and effective manner; ensure maintenance of a clean, safe, and supportive environment for clients and staff. Meet program operations while maintaining program within budget. Participate in administration and coordination of agency activities and programs. Understand and implement all LifeMoves policies and procedures. Be available on call for emergencies.
• Staff Supervision: Hire, train, supervise, evaluate, and schedule staff; provide on-going leadership, guidance, and supervision regarding program and client issues; assess staff development and arrange for training. Plan and ensure facilitation of staff meetings.
• Outreach Case Management: Supervise case management and management staff and, at times, provide direct services to clients. Responsibilities include coordination of intakes, use of information and referral networks, and crisis management as needed. Ensure development and facilitation of, workshops, and support groups as needed. Hear client appeals/grievances.
• Program Development: Develop and implement annual program plan in collaboration with staff and the Senior Director of Programs & Services. Develop appropriate program procedures, policies, and forms and ensure their implementation. Develop and monitor an annual program budget.
• Community Relations: Develop and maintain strong relationships with area service providers, businesses, and community groups. Train other social service agencies in our eligibility criteria and referral process. Represent program to government, business, religious, civic, and community groups. Educate the community about homelessness and the work of the program. Effectively interact with Board, volunteers, donors, and the surrounding community. Collaborate with community groups to provide optimal services to clients.
• Compliance: Supervise the collection, compilation, and submission of all program statistics. Submit monthly, quarterly, and annual reports to Administration. Ensure that all required program reports are submitted in a timely fashion and that the program remains in compliance with all funding and legal requirements. Maintain petty cash fund. Responsible for ensuring compliance with contractual obligations on contracts providing funding to this program. Understand compliance requirements of contracts and LifeMoves policies and procedures to meet those compliance requirements. Work with LifeMoves management and support staff to make any needed changes in policies and procedures. Manage direct staff and support staff to ensure that services, reporting, and communications follow established policies and procedures.
• General Duties: Participate in Director's Team meetings. Attend Board Meetings as requested. Participate in All-Staff Meetings, program open houses, fundraising events, other agency-wide functions, and other duties as assigned.

Position Qualifications

• Bachelors or Masters in related field preferred, however non-profit management experience may be substituted for academic credentials.
• Experience developing, managing, evaluating and operating programs serving homeless populations; particularly experience with working with families a must.

• Strong written and oral communication, personnel management, conflict resolution, and clinical supervision skills are necessary.

• Strong knowledge of substance abuse and relapse prevention, mental health issues, and domestic violence is required.
• A strong foundation in the ideas and practices that promote diversity, equity, and inclusion; and a commitment to ongoing professional development in this area

• Multicultural competency helpful.

• Bilingual Spanish helpful
• Experience in the Healthcare Field a plus

We have a comprehensive benefits package, which includes Medical, Dental, Vision, Flex Spending Account, Dependent Care Reimbursement Account, Long-Term Disability, Life Insurance, 401K, etc.

To learn more about our non-profit organization, check out our website at www.lifemoves.org

LifeMoves is an Equal Opportunity Employer (EOE)

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