Program Manager, Employee Experience
Accolade

Job Info

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About Accolade
Accolade (Nasdaq: ACCD) provides millions of people and their families with an exceptional healthcare experience that is personal, data driven and value based to help every person live their healthiest life. Accolade solutions combine virtual primary care, mental health support and expert medical opinion services with intelligent technology and best-in-class care navigation. Accolade's Personalized Healthcare approach puts humanity back in healthcare by building relationships that connect people and their families to the right care at the right time to improve outcomes, lower costs and deliver consumer satisfaction. Accolade consistently receives consumer satisfaction ratings over 90%. For more information, visit accolade.com.

This is a hybrid role working from our Seattle office. The expectation is that this person is working from our office three days per week.

Role overview

The Program Manager, Employee Experience, reporting to the Director, Organizational Development, is responsible for building, implementing, and managing programs that create meaningful experiences for our employees and in turn, drive value for our people and impact for our business. Your ability to manage various projects/programs simultaneously will be critical to executing on the People & Culture initiatives. The right candidate for this role is someone with a background in building programs from the ground-up and is dedicated to ensuring the delivery of highly effective content that drives key employee experience metrics. If you are looking for the dream opportunity to make a big impact - come join our small but powerful team and shape what the future of our employee experience looks like!

A day in the life...

• Collaborate with People & Culture leadership to develop strategies that promote measurable improvements to employee engagement through internal communications, development programs, performance reviews, and other culture and employee experience initiatives
  
• Partner with various stakeholders across the organization to design, implement, and measure world-class performance, employee development, and employee experience programs
  
• Drive end-to-end program management including maintaining timelines and project plans, stakeholder alignment, communications, and leading process improvements
  
• Develop communication strategies to promote awareness and participation in employee experience and development initiatives
  
• Regularly evaluate the effectiveness of programs and processes, solicit feedback from stakeholders, and implement enhancements to continuously improve the employee experience
  
• Support our semi-annual engagement survey and action planning process from design, project planning, launch, results analysis, and action planning
  
• Oversee the logistics for a talent summit, people leader meetings, and other employee development opportunities
  
• Play a key role in our leadership development strategy by supporting trainings, meetings, drafting communications, and building learning content and toolkits
  
• Collaborate across the People & Culture team to reimagine our performance review process and make meaningful improvements to the experience for both employees and leaders
  
• Serve as one of the key ambassadors of our cultural values and lead the charge in strengthening and embedding our values in everything we do
  
• Manage external partnerships and vendors, building and maintaining strong relationships with key connections
  
• Consult and contribute to ad-hoc People & Culture initiatives to support the employee experience
  

What we are looking for...

• 5-8 years of experience, 3-5 years in a related field (Talent Management, Leadership Development, Learning & Development, Organizational Development)
  
• 2+ years of experience designing, managing, and executing on large-scale and complex people programs
  
• Confident and natural presenter and facilitator
  
• Methodical approach to requirements gathering, project planning, stakeholder management, and change management
  
• PowerPoint proficiency
  
• Strong attention to detail - you take a 'big picture' approach while still sweating the details
  
• Passion for learning with a growth mindset
  
• Outstanding follow through, self-directed and highly motivated with a strong sense of urgency
  
• Ability to work across functions and at all levels of the organization to collaborate and help influence action
  

Benefits

• Comprehensive medical, dental, vision, life, and disability benefits, including access to Accolade Advocacy, Accolade Care, and Accolade EMO.
  
• HDHP medical plan with generous employer contributions towards an HSA
  
• 401(k) Retirement Plan with matching employer contributions
  
• Open Time Off
  
• Generous Holiday Schedule + 5 floating holidays
  
• 18 weeks of paid parental leave
  
• Subsidized commuter benefits programs
  
• Virtual access to coaching, self-care activities, and video-based therapy and psychiatry through Ginger
  
• 1 Volunteer days per year
  
• Employee Stock Purchase Plan (ESPP) w/ employee discount
  

We strongly encourage you to be vaccinated against COVID-19.

Our people are the Heart of Accolade

Together,we are building a great and enduring businessthat truly makes an impact. At Accolade, we are committed to building aworkplace where all can grow and thrive.We do this by living our core values:

Member Obsessed

For everything we do, we ask ourselves: Is this going to make our member's life measurably better?

Be Fearless

We think differently. We do what's never been done. We are reinventing healthcare every step of the way.

Stronger Together

We honor the differences among one another and know that our unique perspectives drive us forward.

Genuine Care

We care deeply about the human beings we work with and serve. We have each other's back.

Embrace Reality

We bring the data, tell the truth, and trust each other.

Relentless Execution

We operate with a bias for action. Take initiative, move fast & have fun.

Accolade is committed to being a company that embraces a hybrid work environment where employees can enjoy the best of both worlds - the flexibility to work from home and the opportunity to have a common place to connect, collaborate, and innovate with others in-person. Our hybrid work model requires that employees who live within 40 miles of an Accolade office are required to be in the office for at least two days during the work week. Accolade will provide reasonable accommodation to qualified employees with disabilities or for a sincerely held religious belief.

Accolade is an Equal Opportunity and Affirmative Action Employer committed to advancing an inclusive environment for all qualified applicants and employees. We provide employment opportunities, without regard, to any legally protected status in accordance with applicable laws in the US. We are committed to help ensure you have a comfortable and positive interview experience.

Accolade, Inc., PlushCare, Inc., and Accolade 2ndMD LLC will never ask you to pay to get a job. Anyone who does this is a scammer. Further, we will never send you a check and ask you to send on part of the money or buy gift cards with it. These are also scams. If you see or lose money to a job scam, report it to the Federal Trade Commission at ReportFraud.ftc.gov. You can also report it to your state attorney general.

To review our policy around data use, visit our Accolade Privacy Policy Page. All your information will be kept confidential according to EEO guidelines.

Accolade

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