Program Manager, IP Operations
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Job Info

We're the team that drives our strategic and program investments to enhance and advance mitigation against violations of Meta's IP policies and procedures. We are responsible for upholding protection of IP on Meta's platform, tackling complex legal issues through product-driven and programmatic strategy, and navigating the changing landscape of free speech on the Internet. We are constantly balancing mitigating legal risk with making the world more open and connected while scaling our operations to support Meta's 3 billion users and the broader rightsholder and regulatory community.As a Program Manager within our global Intellectual Property (IP) Operations team, you will set vision, goals and priorities for key program investments for anti-piracy, address new and emerging risks, and bring a product-driven and strategic mindset to balancing legal and regulatory obligations with upstream solutions to anticipate and prevent bad actors. A strong candidate will be highly effective at cross-functional leadership, influencing strategy, and ensuring strong workflow health and operational excellence.

Program Manager, IP Operations Responsibilities:

• Continue to build out and strengthen our anti-piracy program to deliver on effective and innovative risk mitigation, including strategies tackling highest risk areas, live piracy, and operational health.
• Drive and enable vision, strategies and roadmaps for overall anti-piracy investments and align to broader organizational goals and priorities for our global IP program.
• General program management to identify opportunities and see challenges before they arise, predict roadblocks, create strong integration and cross-functional approaches to risk mitigation, and pitch in to advise, steer and/or execute on plans as needed.
• Ideate and inform development of team goals. Work with team members on strategies for executing, measuring progress and sharing results that enable the team to identify efficiency gains and improvements, while developing and partnering on upstream product-driven approaches to tackle piracy at scale.
• Develop, lead, and influence solutions, including operational and technical developments, that enable sound and robust protection of IP/copyright between users, partners and rights holders with key cross-functional partners, including Product, Engineering, Legal, Policy.
• Expertly negotiate, assess, and communicate trade-offs for operational decisions with the broader cross-functional team to drive IP/anti-piracy recommendations, and influence partners to implement our recommendations.
• Align and support operational readiness needs, workflow change delivery and program consultation as related to the anti-piracy problem space and workflows.
• Hold stakeholders, at every level, accountable when schedule or progress on operational readiness is in jeopardy while maintaining respectful relationships in difficult situations.
• Drive effective, concise and persuasive program communications, including root cause analysis, internal/external escalations coordination and communications to leadership, and business recommendations for broader stakeholder groups.
• Understand Meta's strategic, legal and compliance position and deliver outcomes that are aligned with our mission and recognized best in the industry.

Minimum Qualifications:

• 5+ years of relevant experience working in consulting, strategy, operations or equivalent program management experience or educational degree in project management, business, marketing, finance or operations
• Proven time management and organizational skills
• Experience driving collaboration of cross-functional teams, coordinating effectively, and inspiring others
• Experience resolving conflicts by finding win-win scenarios, identifying tradeoffs, and setting clear priorities
• Experience in controlling risk and setting priorities
• Experience in critical thinking and weighing the pros and cons of solutions to problems before choosing the right way forward
• Experience communicating effectively via various formats, timezones and audiences, including within operations teams and across with key stakeholders and senior leadership

Preferred Qualifications:

• Strong product-driven mindset in addressing risk and problem spaces at scale
• Experience & expertise working with IP or other legal/compliance areas (bonus if specific to anti-piracy, content protection and rights management)
• Experience resolving and communicating about issues with both technical and non-technical audiences
• Experience influencing across functional organizations and/or teams with varying priorities or business goals
• Experience working across global regions

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