We believe that messaging will be the primary way people connect with businesses. Research shows that over 63% of people across generations prefer messaging a business over using phone or email. On Messenger, Instagram, and WhatsApp, we're seeing incredible growth as people message businesses to build relationships, ask questions, and get support. And we're still in the early days of capturing an immense opportunity - more than 2 billion person-to-business communications happen each day, mostly through legacy channels like phone and email.The Business Messaging Sales Programs team works across Messenger, Instagram, and WhatsApp to drive initiatives that unlock client success and revenue growth. We're responsible for driving the adoption of products that help people and businesses connect over messaging, including business inboxes in our messaging apps, APIs for developers, and monetization products. As a team, we are entrepreneurial, thoughtful, and have fun as we work together to grow business messaging.We are looking for an experienced Voice of the Customer and Insights manager to help us identify customer success challenges and to work cross functionally to define initiatives that connect people and business over messaging. This role will focus on finding customer and partner insights related to products that enable businesses to integrate Facebook messaging experiences into their products and services. The ideal candidate will have experience developing a deep understanding of how clients use technology to succeed, identifying key opportunities, influencing product strategy, and establishing world-class go-to-market strategies that unlock opportunities for the businesses and partners we serve. This role requires strong collaboration skills, as projects require regular cross-team and cross-functional work.At Meta, we are focused on building a diverse and inclusive workplace. Our Business Messaging Group is focused on amplifying across our community, so we welcome you, your personal experience, and different perspectives.
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