Radiology Receptionist- Full-Time 40 hours, days
Brigham & Women's Faulkner Hospital(BWFH)

Boston, Massachusetts

Posted in Health and Safety

Job Info

Schedule: Full-time 40 hours. Monday and Tuesday 8:00 am - 4:30 pm, Wednesday and Thursday 7:45 am - 4:15 pm, Friday 7:30 am - 4:00 pm

Under the direct supervision of the Support Services Supervisor, who reports to the Breast Imaging Program Manager, the radiology receptionist greets and "checks in" patients upon arrival to the Department of Radiology. To facilitate patient arrival, the receptionist reviews patient schedules and changes appointment statuses, informs section of patient arrival, and verifies patient demographic data and reason for visit. The radiology receptionist actively communicates with the radiology sections and patients any disruptions to the schedule that would impact the patient experience or influence the timely performance of their test. The receptionist addresses patients needs as needed while in the radiology waiting room.

Responsibilities include:

  • Greets patients in a friendly, helpful manner that embodies the I CARE standards.
  • Enters/Updates exam information in hospital and department information systems (Epic/Percipio) for differing radiology exams
  • Utilizes information devices such as Partners PC's and printing devices, and various applications within Network drives to facilitate patient throughput.
  • Documents patient's fall risk by ensuring the patient fills out fall risk form upon entering the department
  • Assists in communication requests from outside providers by answering and transferring phone calls as needed.
  • Assists in maintaining a clean work environment by engaging environmental services as needed to address waiting area deficiencies.
  • Adapts to the workflow plan set out by support services supervisor or radiology program manager as necessary to a changing environment.
  • Consistently demonstrates effective communication, both written and verbal, with all departmental and hospital staff.
  • Performs all other duties as assigned or required to ensure efficient operation of the department and quality patient care.
Grade: 125

Brigham and Women's Faulkner Hospital, an affiliate of Mass General Brigham, is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve. At Mass General Brigham, we believe in equal access to quality care, employment and advancement opportunities encompassing the full spectrum of human diversity: race, gender identity, sexual orientation, ability, religion, ethnicity, national origin and all the other forms of human presence and expression that make us better able to provide innovative and cutting-edge healthcare and research.

Brigham and Women's Faulkner Hospital is a 171- bed non-profit, community teaching hospital located in Jamaica Plain directly across the street from the Arnold Arboretum. Founded in 1900, Brigham and Women's Faulkner Hospital offers comprehensive care in a wide variety of specialties. Brigham and Women's Faulkner Hospital is a designated Magnet hospital by the American Nurses Credentialing Center, a recognition that fewer than nine percent of all US hospitals receive.

At Brigham and Women's Faulkner Hospital, we believe that everyone should have the chance to live a healthy life. From creating breakthroughs that have paved the way for treatments around the globe to training the next generation of providers, our patients, and those we may never meet, are at the center of everything we do. If you're looking for more than a career, join Brigham and Women's Faulkner Hospital. Our patients call it better care. Our employees call it home.

  • High school diploma required
  • BCLS, preferred.
  • Staff adheres to all I CARE Standards
  • Must be able to multi-task and think in a proactive manner.
  • Working knowledge of Microsoft Office preferred.
  • Experience with hospital IT scheduling systems preferred.

EEO Statement
Brigham and Women's Faulkner Hospitalis an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

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