Regional Account Experience Manager-Hybrid
Interface

Job Info

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REGIONAL OPERATIONS MANAGER

JOB SUMMARY

A designated region will be assigned to Operations Manager. The manager will provide management and leadership for the operations department including installation, project management, and service within the designated region.

REGIONAL OPERATIONS MANAGER ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assure customers are handled in a timely and professional manner and overall customer satisfaction goals are achieved or exceeded;
• Oversee and/or review scheduling for all installations;
• Support sales team or project management team in the system design and in developing a scope of work intended to meet customer requirements and/or expectations;
• Ensure installation and service quality standards;
• Ensure project profitability and job cost review of install jobs;
• Recruit, hire, and train installation and service personnel;
• Oversee day to day activities of installation and service personnel;
• Work with the Company Fleet Manager to ensure that company-owned vehicles are meeting maintenance requirements to ensure the longevity and appearance of the company fleet;
• Administer and follow Company safety policies as stated in the Company Safety Manual;
• Conduct regular safety meetings to ensure safety awareness in all tasks performed by install and service personnel;
• Oversee technical training and certification programs;
• Other duties as assigned.

SUPERVISORY RESPONSIBILITIES

• Installation / Service Supervisor
• Project Manager

Job Requirements

QUALIFICATIONS-REGIONAL OPERATIONS MANAGER

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

High School Diploma required college degree preferred;

NICET Certification Level 1 and 2 required;

Minimum 3-5 years technical install or service experience;

Minimum 2 years supervisory experience

SKILLS and ABILITIES

Knowledge and understanding of products and applications in the industry;

Knowledge of installation practices and standards;

Strong management and leadership skills;

Excellent written and communication skills;

Proficient in Microsoft Suite;

Maintain industry certification(s) as required.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to sit in an office environment. Employees will be required to travel by car or airplane with overnight stays in hotels. The employee is frequently required to talk or hear to interact with employees/customers. The employee is frequently required to use the telephone. Employees will frequently use a personal computer. The employee is occasionally required to stand, crouch, kneel, climb or crawl. The employee must frequently lift objects up to 10 pounds that could include company materials, files, and small equipment. Specific vision abilities by this job include close vision, depth perception, and ability to adjust focus in order to view reports, computer screens, forms, and operating manuals.

While at the customer site, the employee may be required to climb a ladder, carry equipment weighing up to 50 lbs., crawl or kneel.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is performed indoors in a fluorescent-lit workspace at the employer's office or the employee's home office. The employee will visit customer sites and perform work outside which could include extreme weather conditions.

We offer a competitive compensation package based on education and experience plus excellent benefits that include medical, dental, vision, 401(k), paid time off, the opportunity for growth, and much more. Please submit a resume, cover letter, and compensation requirements.

We will not discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, or national origin. The contractor will take affirmative action to ensure that applicants are employed and that employees are treated during employment, without regard to their race, color, religion, sex, age, sexual orientation, gender identity, national origin, status as a protected veteran, or individual with a disability. Such action shall include, but not be limited to the following: Employment, upgrading, demotion, or transfer, recruitment or recruitment advertising; layoff or termination; for rates of pay or other forms of compensation; and selection for training, including apprenticeship.

In all solicitations or advertisements for employees placed by or on behalf of the company, state that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, status as a protected veteran, or individual with a disability.

This job has expired.