Are you passionate about making a difference in people’s lives? Are you motivated to learn and connect people with cutting edge technology? Do you go the extra mile to provide customer delight? Then you should join the Hargray team as a Residential Customer Retention Associate!
The Company: For over 70 years, Hargray has been connecting customers to each other and the world, growing from a local phone company to an industry leader providing residential, business, enterprise, and carrier wholesale communications services. Our mission is to envision and deliver customer delight. In addition to our long history of dedication and commitment to our community, we offer benefits for your health, wealth, protection, well-being, time, and more. Our team of over 800 colleagues supporting local markets throughout the southeast is committed to excellence, delivering the most advanced technology and the best service for our customers.
General Description of Position:
The Residential Customer Retention Associate is responsible for providing solutions to retain customers through a consultative approach. The position takes full ownership of the customer experience by right-sizing Hargray customer’s services and products as well as solving service and billing-related issues.
Duties and Responsibilities:
Minimum Qualifications:
EOE/ Disability
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