Residential Customer Retention Associate
Hargray Communications Group, Inc.

Bluffton, South Carolina

Posted in Telecommunications


This job has expired.

Job Info


Are you passionate about making a difference in people’s lives?  Are you motivated to learn and connect people with cutting edge technology?  Do you go the extra mile to provide customer delight? Then you should join the Hargray team as a Residential Customer Retention Associate!

The Company: For over 70 years, Hargray has been connecting customers to each other and the world, growing from a local phone company to an industry leader providing residential, business, enterprise, and carrier wholesale communications services. Our mission is to envision and deliver customer delight. In addition to our long history of dedication and commitment to our community, we offer benefits for your health, wealth, protection, well-being, time, and more. Our team of over 800 colleagues supporting local markets throughout the southeast is committed to excellence, delivering the most advanced technology and the best service for our customers.

General Description of Position:

The Residential Customer Retention Associate is responsible for providing solutions to retain customers through a consultative  approach. The position takes full ownership of the customer experience by right-sizing Hargray customer’s services and products as well as solving service and billing-related issues.

Duties and Responsibilities:  

  • Assists with meeting and exceeding , intensive retention goals and objectives.
  • Acts as a liaison between internal teams to ensure customer needs are being met, coordinating amongst implementation, sales, marketing, finance, and product teams.
  • Utilizes soft skills to communicate solutions confidently and accurately with customers.
  • Assists with updating and tracking all order activities.
  • Retains revenue by offering value-added products to customers.
  • Solves the complex billing and service issues on behalf of Hargray customers.
  • Follows the retention and sales call processes.
  • Dispositions interactions for retention and sales accurately.
  • Looks for revenue growth opportunities within the existing customer base.
  • Serves as a primary backup to Residential Inside Sales and Customer Service as needed.
  • Demonstrates practical and efficient working knowledge of all the products and services in Hargray’s Residential Product Portfolio.
  • Makes follow-up calls to ensure positive customer interactions.
  • Performs other duties and projects as assigned.

 

 



Minimum Qualifications:

  • Associate degree or 2 years Customer Service Experience or a combination of both.
  • Communicates effectively with customers, employees, and managers.
  • Basic computer skills.
  • Customer service skills.
  • Must be able to work in a team environment where teamwork is key.
  • Ability to work weekends and extended hours as needed.

EOE/ Disability


This job has expired.

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