Retail Manager, Dining Services
Dartmouth College

Job Info

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Posting date:

12/21/2023

Open Until Filled:

Yes

Position Number:

1128173

Position Title:

Retail Manager, Dining Services

Department this Position Reports to:

Dining Services

Hiring Range Minimum:

$65,000

Hiring Range Maximum:

$71,300

Union Type:

Not a Union Position

SEIU Level:

Not an SEIU Position

FLSA Status:

Exempt

Employment Category:

Regular Full Time

Scheduled Months per Year:

12

Scheduled Hours per Week:

40

Schedule:

Second shift schedule

Location of Position:

Hanover, NH 03755
Dartmouth campus, various Dining locations

Remote Work Eligibility?:

Onsite only

Is this a term position?:

No

If yes, length of term in months.:

n/a

Is this a grant funded position?:

No

Position Purpose:

Is responsible for overseeing general operations of key retail evening operations located on campus: Novack Café, Byte Venues, Courtyard Café, Collis Café & Market and Snack Bars to ensure smooth operation of service, compliance to brand and Dining specification and procedures. Focuses on customer service, enforcement of safety, sanitary procedures, and policies for evening workforce. Reports to Director of Retail and acts in a support role for each retail manager of the locations. Communicates with responsible retail manager on observations, actions, and improvement opportunities. Conducts quality assurance audits, creates action plans through collaboration with responsible manager in each location. This is a second shift position focused on evening operations.

Required Qualifications - Education and Yrs Exp:

Bachelors plus 3-5 years' experience or equivalent combination of education and experience

Required Qualifications - Skills, Knowledge and Abilities:

• Minimum three years of food service retail experience including purchasing, expense control, monitoring budgets, sales, inventories, and financial reports.
• Minimum three years of food service experience including food preparation and production.
• Minimum two years of relevant supervisory experience.
• Bachelor's degree or equivalent combination of education and experience.
• Must be computer literate and capable of learning inhouse software tools
• Possess a valid driver's license.

Preferred Qualifications:

• Experience in working in a diverse, inclusive workplace.
• Five years of retail experience with emphasis on merchandising, food service and/or working with national brand concepts preferred.
• Five years of general food service experience in high quality, large volume food production operations with diverse menu make-up preferred.
• Five years of relevant supervisory/management experience.

Department Contact for Recruitment Inquiries:

Director of Dining Services, Jon Plodzik

Department Contact Phone Number:

603-646-2022

Department Contact for Cover Letter and Title:

Director of Dining Services, Jon Plodzik

Equal Opportunity Employer:

Dartmouth College is an equal opportunity/affirmative action employer with a strong commitment to diversity and inclusion. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications by members of all underrepresented groups are encouraged.

Background Check:

Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, conduct review, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Is driving a vehicle (e.g. Dartmouth vehicle or off road vehicle, rental car, personal car) an essential function of this job?:

Yes

Special Instructions to Applicants:

Dartmouth College has a Tobacco-Free Policy. Smoking and the use of tobacco-based products (including smokeless tobacco) are prohibited in all facilities, grounds, vehicles or other areas owned, operated or occupied by Dartmouth College with no exceptions. For details, please see our policy. https://policies.dartmouth.edu/policy/tobacco-free-policy

Quick Link:

https://searchjobs.dartmouth.edu/postings/71946

Description:

Shift Operations

• Collaborates with unit retail manager to oversee and ensure effective and efficient operations while participating in the day-to-day shift operations for evening retail venues.
• Ensures staff are compliant with Dartmouth Dining standards and concept expectations.
• Verifies proper register operation and transactional recording to include meal plan balance usage, verification of credit card sales.
• Confirms work assignments and adjusts as required to balance changes in customer service needs, available staff, and timing of food preparation.
• Enforces health and sanitation policies and procedures with concern to proper handling and preparation of food items and ensures that quality and portion control standards are maintained.
• Ensures observance of liquor license laws, when appropriate.
• Responds to customer feedback to include compliments and complaints about quantity, quality of food, customer service, and experience. Seeks to satisfy customer needs.
• Ensures cleanliness and oversees general appearance of locations and uniform standards.
• Provides evening supervision of students and staff working in various properties.
• Ensures adequate distribution of staff on each shift and independently determines when additional staff is needed while adhering to budgetary requirements. Communicates changes to responsible manager.
• Communicates policies and instructions to employees effectively.
• Monitors and evaluates work performance of staff to ensure compliance with expectations, productivity, quality, and customer service standards.
• Identifies and addresses performance problems, recommends training or initiates appropriate corrective action. Implements disciplinary measures, when necessary, e.g. verbal warnings or corrective instructions, and submits follow-up documentation to Admin HR Services as outlined in the union contract.

Percentage Of Time:

25

Description:

Brand Compliance/Guest Service

• Sets and demonstrates the highest in customer service standards, professionalism, engagement, and proactivity to serve a diverse community exceptionally. Focuses team activities, staff behaviors and interactions on constantly improving the experience for guests.
• Creates internal expectations and standards that support and build onto Dartmouth Dining's operating practices and Culture of Service guiding principles. Trains and develops associates on those behavioral expectations.
• Meets regularly with managers of evening locations to assess opportunities, operational challenges, and potential solutions.
• Reviews guest forward impressions; upholds retail standards
• Maximizes customer interest and sales levels by assuring displays and products are appropriately merchandised.
• Reviews sales product inventories in coolers and displays and ensures that necessary supplies are stocked for the shift and that all stock is rotated properly.
• Monitors sales and recommends appropriate changes, based on evening observations and item popularity. Makes recommendations regarding menu development; may compute cost and price analysis.
• Assists manager in controlling potential shrink of product by staff and guests.
• Works with other supervisors and managers in communicating information and in planning and making changes to cafe/facility procedures.
• Participates and complies with brand concept's expectations, trainings, policies, procedures and/or agreements to properly represent those outside entities to the public.
• As requested, attends brand concept's trainings like Starbuck's, developmental workshops, required meetings and can be internally certified as compliant with those trainings as needed.
• Spends appropriate time reviewing and understanding brand procedures to be an effective teacher of and supervisor to staff executing the operational standards.

Percentage Of Time:

35

Description:

Training & Staff Development

• Under the direction of the Director of Retail; creates training programs for staff to support the various operations to include customer service, food safety and service process
• Assists in the training of new staff on the work practices of the particular venue
• Identifies areas of improvement through weekly audits of venues
• Supports manager of locations to develop goals for key staff members and positions, i.e. shift supervisors, aspiring personnel and closing staff

Percentage Of Time:

25

Description:

Facility/Equipment Maintenance

• Maintains continuing surveillance over physical facilities, ensuring cleanliness, organization, and security of location during operational and non-operational times.
• Acts to preclude or terminate unauthorized/inappropriate uses of facilities and to intervene in and resolve disturbances.
• Ensures positive relationship with building owner related to impact of service within building space, appropriate handling of issues and campus goodwill.

Percentage Of Time:

5

Description:

Other Considerations

• Attends training seminars offered by the College and/or professional organizations to stay current with food service and supervisory policies and practices.
• Engages Safety & Security when assistance is needed.
• Attends ServSafe food safety training and renews certification as required.
• Attends AllerTran allergy training and renews certification as required.
• Assist with seasonal catering as needed.
• Adjusts works schedule to meet departmental needs during off academic term periods.
• Works at other satellite areas within Dartmouth Dining as required

Percentage Of Time:

5

Description:

Diversity, Equity and Inclusion

We are actively striving to make Campus Services a desired place to work in the Upper Valley, a place where people feel welcomed, where they can be their authentic selves, be heard, and feel accepted. We want this culture to be felt by those who receive our services. The way we treat one another should be the same way we treat our customers.

• Demonstrates a commitment to diversity, inclusion, and cultural awareness through actions, interactions, and communications with others.
• Participates in division wide DEI initiatives and training, including promotion of the 7 Principles (Empathy, Fairness, Dependability, Inclusivity, Consideration, Vulnerability and Respect)
• Willingness to foster a growth mindset in the areas of increasing diversity, equity, and inclusion across the division
• Collaborates, when appropriate, on other DEI-related initiatives within the division and College

Percentage Of Time:

5

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Demonstrates a commitment to diversity, inclusion, and cultural awareness through actions, interactions, and communications with others.

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Performs other duties as assigned.

This job has expired.