Retail Representative
Hargray Communications Group, Inc.

General Description of Position:

The Retail Representative will build and maintain the customer base by providing quality service.  Increase the net customer base by providing quality sales/support of telecommunications products to new and existing customers whom walk-in or call-in.   Maintains a polite, professional, and positive attitude to convey a helpful friendly Company image to the community.        

Duties and Responsibilities:

• Greets and serves walk in customers and conducts out-bound calling to secure new customers or provide upgraded services to existing customers.
• Identifies sales opportunities and achieves monthly quota.
• Presents a suite of products and services offered to potential and existing customers, leads negotiations, coordinates decision-making process, and overcomes objections to closure.
• Establishes, develops and maintains relationships with current customers and prospective customers.
• Demonstrates products to customers and provides training on the use of products sold.
• Analyzes, researches, resolves, refers and follows up on customer needs regarding services and billing in an expedient and professional manner.
• Makes follow-up calls to ascertain customer satisfaction, answer questions or concerns, and obtain referrals and/or sales leads.
• Communicates independently, effectively, clearly and professionally with customers, employees, supervisors and managers to establish and maintain considerate and cooperative relationships.
• Handles customers’ requests by phone, online chat, fax, e-mail and mail.
• Provides management with information regarding trends related to customer needs, problems, interests and competitive activities.
• Keeps abreast of current company and industry trends and practices as they relate to sales & customer service and makes appropriate recommendations to management.
• Participates in company-sponsored activities during non-business hours.
• Accepts payments for products and services. Completes tasks by processing transactions through the cash register, and providing the customer with the receipt.
• Disperses to and receives inventory from existing customers.
• Maintains an accurate cash fund. Counts the cash fund in and out, reconciles the daily receipts, and reconciles the cash drawer.
• Provides training and assistance for new employees; participates in cross training.
• Performs other related duties as assigned to ensure effective operation of department.