Ride Supervisor
Knott's Berry Farm

Job Info

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Overview:

The Supervisor of Ride Operations is responsible for ensuring that the Ride Operations Department maintains a professional atmosphere and ensures the standards of safety and guest service are being upheld by direct and indirect reports. Makes regular field visits to monitor employee performance and policy compliance and resolving various operational issues

How You'll Make A Difference:

              Ensures the safety of our guests and employees by ensuring that all employees are operating according to the policies

              and procedures outlined in the Standard Operating Procedures manual; directs employee actions during emergency

              situations and resolves operational concerns.

 

              Supervises daily work performance of Team Leaders and Ride Operators; provides coaching and counseling regarding

              performance and disciplinary situations; provides credible input into discipline, promotion, demotion and termination

              decisions; prepares and conducts job performance evaluations for direct and indirect reports.

 

              Ensures guest satisfaction by responding and resolving guest concerns quickly, coordinating other departments' actions

              that can impact Ride Operations, and making decisions that resolve issues that arise in the daily operation.

 

 

              Ensures compliance with all Federal, state, and local laws including interacting with the California Department of Safety

              and Health on compliance, audits, and incident investigations.

 

              Makes daily downward adjustments and recommendations for upward adjustments to labor levels based on attendance

              and sales to meet cost center specific goals.

 

              Reviews daily, weekly, and monthly department paperwork and reports.

 

 

              Provides guest service according to Cedar Fair standards when serving the guest or working with subordinates, including

              initiating guest interactions, answering questions and giving directions.

 

              Maintains cleanliness and safety in assigned work area and performs all duties in compliance with Cedar Fair Safety

              guidelines and requirements and reports all unsafe or unusual conditions to supervision.

 

              Meets scheduling availability requirements, including nights, weekends, and holiday periods to meet business needs.

 

 

              Meets Cedar Fair's attendance requirements as outlined in Cedar Fair's attendance policies.

 

 

              Adheres to Cedar Fair's Rules of Conduct including specific costuming and grooming standards as outlined in Employee

              Guidelines and other park/division specific policies and procedures.

 

              Other duties may be assigned.

We're Looking For:

This position requires the following education and experience, or an equivalent combination of both:

 

        Education                                                          Experience                                             Minimum Age

        High School Diploma or GED                               2 ‑ 4 Years Related Experience                  At Least 18 Years of Age

                                                                                Ride Operations

 

 

    Qualifications:

 

    A working knowledge of Ride Operations is preferred.

 

    A minimum of 1 year of experience at a Team Leader level or equivalent is required.

 

    Ability to work nights, weekends and holiday periods to meet business needs.

 

    Ability to pass a mandatory (or random) drug test, per Company policy, unless prohibited by state or provincial law.

 

    Ability to pass a background check, if 18 years of age or older, which may include, but is not limited to, credit, criminal, DMV,

    previous employment, education and personal references, per Company policy, unless prohibited by federal, state, or provincial

    law.

This job has expired.