RN/Surgical Care Coordinator - Salem, NH
Mass General Brigham Ambulatory

Salem, New Hampshire

Posted in Health and Safety

Job Info

About Us

Mass General Brigham Integrated Care is a system-led operating entity formed by Mass General Brigham to develop new high quality, low cost, innovative community-based ambulatory care.This work stems from Mass General Brigham's unified system strategy to bring health care closer to patients while lowering total health care costs. MGB Integrated Care will provide a wide range of offerings, including outpatient surgery, imaging, primary care, behavioral and mental health, and specialty care, both digitally as well as at physical locations across the state and region.

We aspire to be people's first choice for health and care

- rooted in well-being and kindness -

by bringing world-class care closer to home (or at home!) and

being the bridge to world-renowned hospitals and research when needed.

We are looking for team members who possess not only the relevant skills and growth potential, but positive attitudes, flexibility, and creative mindsets to join our expanding team. Opportunities exist for team members to contribute both in their primary domain as well as in other areas of the organization.

Our core values are shared fundamental beliefs that guide our decision-making and behavior and bind us together as a team. At MGB Integrated Care, we are:

  • Bravely Human: We approach our work with empathy, vulnerability, and kindness.
  • Clearly Honest: We seek to provide clarity amongst our teams and patients.
  • Proudly Collaborative: We are all part of a team - each bringing our unique talents to bear.
  • Intentionally Consistent: We intentionally live our purpose, providing a cohesive experience for both patients and providers.
  • Exceptionally Creative: We continue to learn, grow, and iterate on the ways we work.
The Opportunity: Surgical Care Coordinator-RN

Why This Role Is Important

The purpose of this position is to provide planning, coordination, integration, education and the ongoing evaluation of the delivery of care to the specialty, surgical population. The Surgical Care Coordinator is responsible for assuring the delivery of integrated, specialty care in the periprocedural and perioperative settings. The Surgical Care Coordinator facilitates a seamless transition of care throughout the continuum in collaboration with patients, physicians, vendors and all stakeholders involved in the care of the patient. The Surgical Care Coordinator drives care coordination by actively providing consultative screening and evaluation of patients and improve patient, family, and physician satisfaction. The Surgical Care Coordinator serves as a link between a patient, their family, the physician, and the care team caring for them.

This position exists to assure and evaluate delivery of evidence-based care according to national and statewide clinical practice guidelines; assist in developing clinical pathways; and assuring care management occurs in a cost-effective manner while enhancing patient safety and the overall customer experience.

What You'll Work On

  • Serves as a resource for all health care providers in the patient care coordination and management of outcomes.
  • Conducts patient and family pre-admission teaching to facilitate adherence to the care plan and expectations; promote a positive outcome and develop patient independence through postoperative self-care.
  • Assists in the coordination of any necessary pre-surgical testing and post-surgical medical equipment.
  • Coordinates with the patient care team during the patient's stay to enhance patient satisfaction and ensure quality care is being delivered to meet specific discharge criteria and goals and coordinates any post-op care including but not limited to PT, OR, and Case Management for home care.
  • Becomes a point of contact for questions throughout the entire outpatient process.
  • Accountable for maintaining patient education materials to educate patients and families.
  • Collaborates with all aspects of the healthcare team through participation in program team meetings to ensure a quality-of-care delivery process for optimal patient care.
  • Participates in the development, implementation, and evaluation of standards of care, patient management tools (pathways, protocols), clinical practice guidelines, policies and procedures and data collection and interpretation for continuous quality improvement.
  • Utilizes principles of performance improvement process to improve patient care.
  • Maintains a flexible schedule as necessary to meet the needs of patients, staff and system.
  • Uses innovative techniques to effectively manage resources to positively impact patient outcomes in a cost-effective manner.
  • Ensures compliance with quality measure initiatives appropriate to the service line.

  • Required:
    • Minimum of three (3) year in Ambulatory Surgery, Outpatient Surgery, Recovery Room, or Medical/Surgical Nursing.
    • Great team player
    • Critical thinking skills
    • Compassionate
    • Attention to details
    • Organizational skills
    • Ability to remain calm under pressure
    • Strong communication skills
    • Inherent desire to go above and beyond
  • Required:
    • Completion of a minimum of three (3) years education at an accredited School of Nursing in order to be eligible for licensure as a Registered Nurse is required.
    • Bachelor's Degree in Nursing is preferred.
Licensure, Certifications, or Registration
  • Required:
    • Currently holds American Heart Association (AHA) Basic Life Support for Healthcare Provider (BLS) or approved equivalent.
    • Currently holds a nursing license in the state of New Hampshire, free of sanctions and disciplinary actions.

• Primary Location: Salem, NH

• Schedule: Monday to Friday, occasional weekends and extended hours

• Job Type: Full-time

EEO Statement
Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

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