Sales Enablement Manager (Salesforce)
LexisNexisLegal

Dayton, Ohio

Posted in IT


This job has expired.

Job Info


Sales Enablement Manager (Salesforce)

About Nexis Solutions

With more than 6000 customers in over 100 countries LexisNexis Nexis Solutions is the world's leading provider of critical business information. In fact, we've been helping businesses make smarter decisions since 1976 by utilizing our unmatched collection of news and business information services.

We believe that success comes from working with diverse individuals, thoughts and backgrounds. In Nexis Solutions, we aim to ensure all cultural differences are valued and reflect the diversity of our clients, making LexisNexis a rewarding place to work. We strive to develop our diverse pool of talent with experiences and perspectives that create a culture of inclusion and empowerment; one that fosters innovation and increased business growth.

LexisNexis is a leader in helping organizations make better decisions and our focus is on helping customers take advantage of the world's largest repository of licensed news, web content, and social content to monitor and analyze what is being said about their brands, markets, competitors and analyze that information to inform their forward-thinking business strategies.

ROLE DESCRIPTION

As Sales Enablement Manager, you will be a primary Salesforce super user and the first line of support for the Salesforce platform. You will be responsible for the day-to-day operations and updates as well as educating stakeholders on the full capabilities of the Salesforce platform and co-ordinate delivery of enhancements based on evolving user requirements. You will be responsible for working with stakeholders to build out the reporting capabilities of the platform with Salesforce tools, that will help the business generate commercial insights and metrics that drive productivity improvements.

You will work with business teams to understand their pain points / needs, identifying opportunities to streamline processes and automate customer journeys. Your role will be to gather requirements from our business stakeholders, design improved processes/journeys and then implement them in Salesforce.

You will collaborate with the global Sales teams and with the wider RELX Sales Ops team to support the development of a world-class CRM strategy and will ensure that our growth and GTM machine work seamlessly across all our global markets.

KEY RESPONSIBILITIES

  • Work directly with various business leaders and sales teams; direct accountability for end-user support
  • Provide system and business process expertise when scoping projects and related integrations
  • Review solution summaries where appropriate to ensure adherence to best practices and fit-for-purpose, user-focused development
  • Demonstrable growth mindset: enthusiastic about learning new technologies quickly and applying the gained knowledge to address business problems
  • Integration monitoring and troubleshooting
  • Documentation and knowledge sharing; technical, business process, best practice, reference architecture, etc.
  • Applies advanced Salesforce technical principles and concepts; contributes to the development of new principles and concepts
  • Works under consultative direction toward predetermined long-range goals and objectives; assignments are often self-initiated, determines and pursues courses of action necessary to obtain desired results, work checked through consultation and agreement with business stakeholders more often than by formal review of superior

QUALIFICATIONS
  • 3+ years previous administrative experience with Salesforce
  • Salesforce Certified Advanced Administrator certification
  • Strong understanding of how to build and support highly scalable and reliable solutions on Salesforce Platform
  • Proven ability to manage and resolve complex and ambiguous technical issues
  • Demonstrated support success with at least one large Salesforce Org
  • Understanding of UI design principles and best practices
  • Exceptional analytical skills and experience working with large-scale, complex datasets
  • Track record of taking ownership and leading data-driven analyses to support and grow a business
  • Communication skills for both a technical and business audience
  • Salesforce Certified Platform App Builder certification preferred
  • Experience working in Agile projects preferred

ATTITUDES/ BEHAVIOURS
  • Positive attitude, and an energetic approach are all essential
  • Collaborative - able to lead deliverables and also collaborate across the team
  • Trustworthy - Able to build trust and rapport
  • Results oriented with focus on making things happen
  • Iterative - able to track/measure initiatives and adjust course to ensure optimum success
  • Experimental - able to take risks and run experiments to improve performance
  • Global outlook - Understanding of cultural differences and ability to communicate effectively in/with international teams

LexisNexis, a division of RELX Group, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact accommodations@relx.com or if you are based in the US you may also contact us on 1.855.833.5120.

LexisNexis, a division of RELX Group, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact accommodations@relx.com or if you are based in the US you may also contact us on 1.855.833.5120.

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