Zimmer Biomet is a world leader in musculoskeletal health solutions. Our team members are part of a company with a heritage of leadership, a focus on shaping the future, and a mission dedicated to alleviating pain and improving the quality of life for people around the world.
Highly visible role that provides leadership, service, and support for Zimmer Biomet by maintaining and expanding relationships with our customers who include distributors, independent agents, direct sales, and support staff. The Supervisor's overall objective is to satisfy, and often exceed, our customer's needs by ensuring orders are fulfilled, and service metrics meet business goals. Establishes and maintains a Sale Support department that provides friendly response, exceptional service, and meets and often exceeds our customer's needs. Manages evaluation process, Kit Consignment, and process flow for shipments, returns, and replenishment. Proactively seeks ways through training, product and case knowledge, field travel to gain an understanding of best business practice and implement tools and processes to improve upon the overall satisfaction of our customers. Develops talent and identifies tools necessary to align department performance to business goals. Reports on metrics of team for all tasks
This is not an exhaustive list of duties or functions and might not necessarily comprise all of the essential functions for purposes of the Americans with Disabilities Act.
EOE M/W/Vet/Disability.
At Zimmer Biomet, we believe in The Power of Us, which means that we are stronger together. We are committed to creating an environment where every team member feels included, respected, empowered, and celebrated.
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