Salesforce Administrator III
Cradlepoint

Job Info

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Overview

This position can be located in Boise, ID, Los Gatos CA or US Remote

Cradlepoint was born in Boise and built for wireless. We are a team of authentic, hard-working, and innovative people driven by a shared vision toConnect Beyond the limits of wired networks. We help customers - big and small, across industries and around the world - utilize LTE and 5G cellular technology to connect people, places, and things, anywhere.We're at the forefront of the Wireless WAN and 5G - the next big waves in networking - and we remain as hungry and humble as the day we started. If you're hungry to be part of something big, come join us.
Responsibilities

How Will You Contribute to the Company?

As the Salesforce Administrator II, you will contribute to the design/build, and maintenance of the company Salesforce platform, and the integration of Salesforce with other company systems, and will interface with all departments to support their needs to promote efficient and effective utilization of Salesforce. The successful candidate will work cross-functionally with all departments to help to manage Stakeholder requirements and expectations.

This role will use their technical expertise to make important decisions that will affect the quality and the timely completion of both large and small projects. Along with the other members of the team, their contributions will make a lasting, positive impact that affects many areas of Cradlepoint business including Sales, Marketing, Support, and Operations.

What Will You Do?

• Work with stakeholders to establish best-practice processes within company systems
• Interface with all departments to assist and support their Salesforce usage and reporting needs
• Customize the Salesforce platform utilizing declarative functionality. `
• Self-motivated and able to work both with the team and independently from a remote location
• Maintain integration functions of Salesforce with other company systems
• Provide support in the evaluation, implementation, and utilization of Salesforce third-party add-on programs
• Maintain current Salesforce data security model
• Maintain Org security using Salesforce security tools and best practices.
• Good understanding of Salesforce CRM process defaults and data structures
• Detail oriented with strong problem-solving and organization skills
• Listen to customer feedback, recognizes opportunities, and provide feedback for technical innovation
• Assist in providing advice and guidance to less experienced team members
• Excellent written and verbal communication skills
• Can work cross-functionally with members in all departments
• Experience with software development management platforms (e.g., Jira)
• Able to work designing, configuring, and customizing Salesforce according to technical specifications
• Join the team in developing and maintaining proper documentation of Salesforce configuration and development efforts
• Maintain knowledge of all current Salesforce features and releases
• Work with the administrators from other functional groups to ensure that Salesforce is properly configured and integrated with outside systems including Marketo and D365

Qualifications

Minimum Qualifications:

• BA/BS or equivalent related experience plus three to five (3-5) years of related experience
• Two (2+) years of Salesforce administration experience at or above level II
• Salesforce Administrator certification
• Salesforce Advanced Administrator certification
• Experience with data modeling, custom objects, permissions, SOQL queries
• Good understanding of MS applications including Excel, PowerPoint, Project, and Visio
• Experience utilizing Salesforce Security tools including Shield, Data Mask, and Customer 360

Bonus Points:

• An understanding of Apex and Visualforce
• Previous experience working in IS
• Previous experience working within a user focus area including Sales, Marketing, Operations, and Support

Note: Did you know that women and other marginalized groups often hold back on applying to jobs if they don't meet 100% of all listed requirements? We don't want you to hold back! If you don't check every single box above but still feel like you could successfully do the work, we encourage you to apply! We'd love to connect and see how you could add to our team.

Why Cradlepoint?

At Cradlepoint, we're one team - all in on inclusion. Celebrating the uniqueness of our individual team members across the globe helps us build diverse teams where we all can thrive. Our connected, community-focused culture enables each one of us to perform at our best and fully be ourselves.

Our Cradlepoint values drive everything we do:

• Stay humble and hungry: Be a curious learner, resilient, and competitive.
• Don't point a finger; lend a hand: We are one team! Communicate, provide support, and lift others.
• Make a difference: Prioritize, innovate, differentiate, and think big for customer success. Make a difference in work and in our communities.
• Keep it simple: Eliminate complexity. Reduce time to value.
• Enjoy the ride: Celebrate - appreciate - grow.
• Trust, Respect, and transparency: Be ethical, data-driven, respectful, and straight shooters who share openly.

We are creating the future of global connectivity & community. Come join us. You belong here.

Benefits & Perks:

• Competitive salary with a focus on a global market; Annual and Incremental Incentive plans; employee retirement plans (where available)
• Flexible Time Off with Global Holiday Schedules to promote work-life balance
• Wellness initiatives focused on the health and mental well-being of our team members and their families, including free membership to Headspace (a mindfulness and well-being app), an International Employee Assistance Program, and dedicated quarterly Well-being Days and No Internal Meeting Fridays.
• Ongoing training and development opportunities
• Eligible to participate in customary health and other benefit plans and programs based on location
• Work from home opportunities across our global locations with a culture rooted in inclusion and teamwork

#LI-Remote

Cradlepoint's Diversity, Equity, Inclusion, and Belonging mission is to create an inclusive work environment where all employees' differences are celebrated, their thoughts matter, and everyone feels safe to bring their authentic selves to work. We're proud to be an equal opportunity employer and aim to attract, develop, and engage top talent from a diverse candidate pool. It is our policy and commitment to provide equal opportunity employment for all persons and not discriminate in employment decisions by placing the most qualified person in each job, without regard to any other classification protected by federal, state, or local law.

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