Salesforce Communications Cloud - Technical Architect - Global Salesforce, US
Slalom, LLC

Job Info

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Slalom is a purpose-led, global business and technology consulting company. From strategy to implementation, our approach is fiercely human. In eight countries and 45 markets, we deeply understand our customers-and their customers-to deliver practical, end-to-end solutions that drive meaningful impact. Backed by close partnerships with over 400 leading technology providers, our 13,000+ strong team helps people and organizations dream bigger, move faster, and build better tomorrows for all. We're honored to be consistently recognized as a great place to work, including being one of Fortune's 100 Best Companies to Work For seven years running. Learn more at slalom.com.

In our Salesforce business, we help our clients bring the most impactful customer experiences to life and we do that in a way that makes our clients the hero of their transformation story. We are passionate about and dedicated to building a diverse and inclusive team, recognizing that diverse team members are celebrated for bringing their authentic selves to work and are empowered to build solutions that reach more diverse populations in innovative and impactful ways. Our team is comprised of customer strategy experts, Salesforce-certified experts across all Salesforce capabilities, industry experts, organizational and cultural change consultants, and project delivery leaders. As the 3rd largest Salesforce partner globally and in North America, we are committed to growing and developing our Salesforce talent, offering continued growth opportunities, and exposing our people to meaningful work that aligns to their personal and professional goals.

Job Title: Salesforce Communications Cloud Technical Architect

Slalom is seeking a senior technical architect capable of serving as a technical lead on Salesforce transformation programs for Telecommunications and High-tech companies. These programs are estimated to be multi-year, $5M+ opportunities that require cross-domain coordination and collaboration. Strong communication skills and the ability to align business and technical leaders is a key requirement. Telecommunications and/or High-Tech industry experience is a must, and ideal candidates will have expertise in the following domains: Omnistudio, Order Management and Industries CPQ in Communications Cloud.

This role is an exciting opportunity for a results-driven, seasoned leader, who wants to solve complex problems and deliver the next-generation of cloud platforms and services. The ideal candidate brings experience in delivering digital transformations and understands the telecommunications-specific complexities with delivering these types of solutions.

Responsibilities:

• Combine business and technical architecture to create a full picture of the enterprise; develop business and technical roadmaps to meet business outcomes.
• Serve as a trusted advisor, driving conversations with client architects and business stakeholders, translating business outcomes into well architected technical solutions.
• Lead and mentor diverse teams, which include customer and partner resources, in delivery of complex, multi-cloud programs and projects; drive business, application, integration, data, technology and security architecture to support these programs and projects.
• Lead technical architecture discussions and produce detailed technical designs for developer teams to implement in Communications Cloud
• Drive efficiencies from order to activation leverage Communications Cloud Order Management
• Drive design and discovery efforts by leading workshops, design sessions, and teams of other developers and architects.
• Create, review, approve, and present technical documentation such as business capability maps, gap analysis, customer lifecycles, current state architectures, future state architectures, system context diagrams, business value assessments, and technical roadmaps.
• Assist with estimating work efforts required for each of the project.

Qualifications:

• 5+ years as an architect designing complex technical solutions that leverage Communications Cloud, Communications Cloud Accredited Professional desired.
• Familiarity with telecommunication industry standards like TMForum and MEF
• 5+ years of telecommunications consulting experience, including implementation experience with one or more common enterprise software solutions (e.g., CRM, ERP, middleware), filling positions of increasing responsibility and management of more junior technical resources.
• Experience with key areas of enterprise architecture, including both business and technical architecture.
• Experience with Agile implementation methodologies.
• Ability to work independently and be a self-starter; proven results leading and influencing vendors, partners, and other members of your organization.
• Ability to evangelize enterprise architecture best practices for public sector at various levels of a large organization.
• Desire to continually study new technologies and industry trends, leveraging capabilities of existing technologies to the fullest to meet business outcomes.
• Strong communication skills, both written and verbal; able to effectively develop materials and assets that are appropriate for given audience.
• Strong presentation skills; able to effectively present and defend point of view to a variety of audiences.
• Able to travel up to 50%

Compensation and Benefits

Slalom prides itself on helping team members thrive in their work and life. As a result, Slalom is proud to invest in benefits that includemeaningful time off and paid holidays, parental leave, 401(k) with a match, a range of choices for highly subsidized health, dental, & vision coverage, adoption and fertility assistance, and short/long-term disability. We also offer a yearly $350 reimbursement account for any well-being-related expenses, as well as discounted home, auto, and pet insurance.

EEO and Accommodations

Slalom is an equal opportunity employer and is committed to inclusion, diversity, and equity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veterans' status, or any other characteristic protected by federal, state, or local laws. Slalom will also consider qualified applications with criminal histories, consistent with legal requirements. Slalom welcomes and encourages applications from individuals with disabilities. Reasonable accommodations are available for candidates during all aspects of the selection process. Please advise the talent acquisition team if you require accommodations during the interview process.

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