Sample Handling Assistant VI-Team Lead
Covance

Job Info

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Job Overview:

• Workflow Management:
• Contribute to the day-day sample management activities
• Identify and resolve workflow issues
• Organize daily meetings to discuss workflow and pending issues as well as to prioritize any critical task
• Manage pending queues and EOD procedures to ensure that all activities are under control
• Sample Management Subject Matter Expert:
• Pro-Actively monitor new and/or existing projects and communicate with management and Project management Teams (including database set-up) on problem areas.
• Identify pro-actively non-routine issues and provides direction for resolution

• Sample Management Mentor/Trainer:
• Provide on the spot training, as needed
• Provide guidance and best practices for SM services
• Provide input on SOP's, policies, NSSO's… as needed

• Workload/Capacity Management: Responsible for planning and forecasting day-to-day and future workload resource demands in Sample Services to maximize production efficiency and to ensure samples are processed in accordance to business expectations.
• Review daily and future workload requirements to determine daily resource needs
• Create daily production schedules and communicates assignments among all involved parties.
• Monitor and track overall work activity and makes adjustments as needed.

• Performance Metrics: Assist and support management in the development and implementation of global processes and procedures, and performance metrics.
• Ensure new processes are developed and monitored
• Track, monitor, and report metrics in the agreed upon timelines

• Customer management: Ensure internal customers satisfaction & present activities to external clients
• Ensure all service failures are identified, tracked and resolved in a timely manner.
• Take preventative action to ensure that the same service failure(s) does not occur again.
• Monitor, track, manage and ensure resolution of all customer complaints, issues and concerns
• Participate to Client visits/audits and present the activities of the department

Education/Qualifications:

• Four (4) year degree (scientific preferred), education can be replaced by experience

Experience:

• 4 year applicable work experience.
• Strong knowledge of Covance Labcorp Sample Management processes and tools
• Strong detail orientation
• Able to work in a team as well as independently
• Dynamic attitude and ability to work under pressure
• Ability to take up challenges
• Organizational skills
• Ability to use several software packages i.e. Word, Excel, Access

This job has expired.