Scrum Master
CSG

Job Info

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21009 Scrum Master (Open)

Position Type:
Full time

Location(s):
US.CO.Greenwood Village.OfficeUS.CO.Remote

Position Pay Range:

This range represents the low and high end of the salary range for this position. Actual salaries will vary based on factors including but not limited to geographical location and experience.
$91,823.00-$146,916.00

Summary:
CSG delivers innovative customer engagement solutions that help acquire, monetize, engage, and retain customers. CSG Field Service Management (FSM) optimizes the entire field service operation-before, during and after day of service. FSM is an award-winning, multi-vertical, cloud-based platform that supports more than 75,000 field service users every day. It is the engine that processes more than 100 million work orders every year for some of the world's largest communications service providers. And we've recently been recognized in the 2021 Gartner® Magic Quadrant™! This is our time to shine - join us!

We are looking for a talented Scrum Master to revitalize and energize our Agile practices, creating high-performing teams. The Scrum Master will assess team maturity and introduce the right systems at the right time, empowering teams to perform at their best. Our philosophy is to serve the needs of the team to achieve results aligned with our values, principles, and objectives in effective ways.

About the Position:

The Scrum Master has the primary responsibility for enabling highly collaborative teams that organize around delivering products to support critical business solutions. They act in a servant leadership role for an Agile team(s) focused on facilitating Agile ceremonies and coaching team members. They are responsible for the identification, escalation, and removal of Team and Enterprise impediments and for establishing and maintaining team workflow. The Scrum Master will also be responsible to track, measure and report team progress based on best practices. Metrics must be a focal point, facilitating the heartbeat of the team to understand their health. The Scrum Master will determine and implement the ideal Agile practice(s) for a specific team by pulling from metrics and their breadth of Agile techniques including Scrum, Kanban, Lean, XP, and SAFe. As Scrum Master, they are pivotal to creating a culture of change and accountability and are responsible to guide the consistent application of Lean practices throughout the FSM Engineering team.

Position Details:

Key Responsibilities:

• Coaches the team on the lean-agile mindset to include principles and practices to help them embody better flow and achieve their commitments and objectives day to day, sprint-to-sprint.
• Coach team to improve overall health, exemplified through thoughtful planning, high productivity, and sprint success.
• Anticipate challenges, identify risks and recommend mitigations.
• Facilitate and organize Agile ceremonies - help the team focus on goals and self-organize to achieve objectives and commitments.
• Works with peers to continually evaluate regular and appropriate team metrics that drive new insights, experiments, and ultimately stronger teams with high quality and velocity. Accelerates continuous improvement efforts with teams using insights from a variety of inputs such as metrics, WIP, visualizations, flow management and retrospectives.
• Work with product owners to improve and ensure healthy backlog management and prioritization practices.

Required Qualifications

• Minimum 4-7 years professional experience with Scrum & Kanban Teams in the software development environment.
• BA/BS in Computer Science or related technical field or equivalent practical experience.
• Experience with Agile and Lean principles to continuously evaluate team workflows and make improvement recommendations.
• Experience working and communicating successfully with a team in an online collaboration platform, partnering with a geo-dispersed agile team
• Experience working in larger scale Agile environments and leveraging SAFe. Working knowledge in more than one Lean/Agile framework such as Scrum, Kanban, Scrumban, Extreme Programming, Feature-Driven Development and Lean.
• Excellent interpersonal, verbal and written communication skills
• Knowledge of software development methodologies/processes, design, implementation, and documentation.
• Demonstrates knowledge and experience with Stakeholder management
• Demonstrates knowledge and experience of Agile roles, artifacts, and ceremonies.
• Demonstrates knowledge and experience using metrics to improve team performance.
• Analytical problem-solving skills in choosing effective solutions to aid the team in removing impediments
• Ability to communicate effectively with both technical and non-technical individuals.

Preferred Qualifications:

• Experience with leading organizational change.
• SAFe Practitioner certification from the Scaled Agile Academy, Certified Scrum Master or Agile certification is a plus
• Clear understanding and emphasis on customer-centered usability and design
• Actively engaged in the Agile community to grow, connect, and be inspired by others external to FSM, and to bring learnings and education internal to FSM.

Benefits:

CSG is proud to offer employee-focused benefits that are robust in design and support a wide spectrum of employee well-being needs. Included in our benefits package is your choice of 3 medical plans administered by United HealthCare, MetLife dental, and vision coverage. CSG also offers an Incentive Savings Plan (401k), serviced by Fidelity Investments. CSG makes a dollar-for-dollar Matching Contribution based on the first 5.5% of your eligible pay you contribute as Pre-Tax or Roth After-Tax Contributions. All contributions are immediately 100% vested. At CSG, we recognize the ability to take time away to recharge is important. We offer a US Tiered Vacation Plan for non-exempt (hourly) roles, and a Flexible Vacation plan for all exempt (salaried) employees. For more benefit details, please view:http://viewer.zmags.com/publication/8c5c80bd.

This role is eligible for a bonus opportunity.

This job has expired.