The Manager of the Security Solutions Test & Turn-up team is responsible for leading the day-to-day operations and employees within the department that provide end/end support for field engineers installing Interface Managed Systems. The role is responsible for ensuring the team provides a high-quality, efficient response to new clients and Field Engineers as it relates to New Installs, Projects such as Move, Add, Change Requests to existing Services related to the life safety of Interface Systems' Asset Protection customers.
The functional focus of this role is on ensuring that the security services whether new or changes with existing service are installed, tested, and onboarded per the scope of work into our alarm monitoring operations centers. Fault isolation, service restoration, & root cause analysis processes are all executed accurately, efficiently, and with an exceptional customer experience. Asset Protection services supported are Analog and IP-based which include CCTV, Video, Two-Way Audio, Fire, Access Control, and Intrusion service offerings.
As a departmental leader, this role will be called upon to lead various improvement initiatives that are focused on improving the customer experience, that create operational efficiencies, that provide operational innovation, and those that enable scale through improved performance standards, process mechanization, and further automation.
PRIMARY RESPONSIBILITIES AND FUNCTIONS:
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