Senior Analyst, Business Support, Loyalty Communic...
Walmart

Job Info

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What you'll do at

Position Summary...

What you'll do...

Are you looking for a rewarding career where you can learn and grow? Do you have strong communication skills? If so, you may be the perfect fit for the Sr Analyst, Business Support - Loyalty Communications and Support position at Walmart!

We are seeking a highly strategic and results-driven Sr Analyst for the Driver Experience and Loyalty team to support the on-going needs of the driver loyalty program. The overall team is focused on enhancing the experience of gig delivery service providers on the Spark platform. The Driver Loyalty team specifically focuses on the loyalty strategy that connects rewards to drivers to enhance driver retention, engagement, and experience. The new program will be closely connected to several parts of the business and drive value to drivers as they increase their loyalty to Spark. The program complexity is high given gig-economy worker considerations and dependencies across the platform.

In this position, you will be responsible for supporting the loyalty program launch and on-going needs post-launch by managing and creating cross-functional deliveries that continuously improving program awareness and participation. The ideal candidate has experience working in a tech, loyalty or gig economy platform environment, is a self-starter and able to deliver results in a fast-paced environment.

You'll make an impact by...

• Supporting the loyalty program strategy execution by enabling cross-functional deliveries that improve driver's experience by increasing program awareness and participation.
• Serving as a key liaison with stakeholders including comms, content, marketing, and driver support.
• Partnering with content team to create new documentation that accurately represents the new loyalty program that removes friction for drivers to participate in the program.
• Partnering with Communications team to develop and execute multi-channel communication plan.
• Managing requirements identification and deliverables for Braze communications solutions.
• Partnering with Marketing team to execute launch marketing plans and manage performance / reporting of marketing efforts.
• Partnering with the Driver Support team to ensure all driver support documentation is updated ahead of program launch and agents are trained with all necessary information to support drivers from a loyalty standpoint. Lead the creation and on-going updates of:
  • KB articles
  • Guided workflows
  • Support agent training material
  • Chatbot updates
• Managing timelines and deliverables with these teams aligning to launch.
• Doing post-program launch focus on driving program awareness, participation and ensuring drivers have the right level of support:
  • Continuously serving as key liaison with content, comms, and marketing teams to ensure continued content accuracy and on-going awareness.
  • Serving as key liaison with Driver Support team ensuring recurring updates are completed to documentation and that driver support team receives latest loyalty program information that may impact agents' tasks and training.
  • Identifying process improvement opportunities, develop improvement plans and executing.
• Leading troubleshooting as needed to ensure a seamless driver experience.

You'll sweep us off our feet if...

• You have experience with data analysis and reporting.
• You have strong communication skills.
• You have experience with project management.
• You have experience with marketing, loyalty and Gig economy platforms.
• You have experience with Stakeholder management.
• You have a collaborative approach to problem-solving.
• You can focus on delivering results in a fast-paced environment.

Minimum Qualifications:

• 1 - 3 years' experience in E-Commerce, Gig economy platforms.
• Bachelor's Degree in Business Administration, Supply Chain Management, Marketing, or related area.

Benefits & Perks:

Beyond competitive pay, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.

Equal Opportunity Employer - Walmart, Inc. is an Equal Opportunity Employer - By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas, and opinions - while being inclusive of all people.

Who We Are:

Join Walmart and your work could help over 275 million global customers live better every week. Yes, we are the Fortune #1 company. But you'll quickly find we're a company who wants you to feel comfortable bringing your whole self to work. A career at Walmart is where the world's most complex challenges meet a kinder way of life. Our mission spreads far beyond the walls of our stores. Join us and you'll discover why we are a world leader in diversity and inclusion, sustainability, and community involvement. From day one, you'll be empowered and equipped to do the best work of your life.

If you are ready to take on this exciting challenge and join a team of talented and motivated professionals, apply now!

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
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You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
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For information about PTO, see https://one.walmart.com/notices.

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Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
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For information about benefits and eligibility, see One.Walmart.

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HOBOKEN, New Jersey US-10279:The annual salary range for this position is $60,000.00-$114,000.00
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San Bruno, California US-08848:The annual salary range for this position is $65,000.00-$124,000.00
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DALLAS, Texas US-09648/Bentonville, Arkansas US-30029:The annual salary range for this position is $50,000.00-$95,000.00
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Additional compensation includes annual or quarterly performance bonuses.
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Additional compensation for certain positions may also include:
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- Stock
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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications: Bachelor's degree in Business Management, Logistics, Computer Science, or related field OR 2 years' experience in operations, retail, project management, or related area.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart

Masters: Business Administration

Primary Location...

850 Cherry Avenue, San Bruno, CA 94066-3031, United States of America

About Walmart

At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability-and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries-all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for?

Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.

Hello, Silicon Valley

You don't have to choose between your career and your lifestyle. In Silicon Valley, you can have both.

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