Senior Application Support Specialist, Yardi (Remote)
Altus Group

Houston, Texas

Posted in Real Estate and Property

This job has expired.

Job Info

Job Category:

Opportunity Awaits at Altus Group!

The opportunity:

Reporting to the Director of Application Managed Services, we are looking for a Senior Yardi Application Support Specialist to join our remote team. You can reside anywhere within the US. You will apply your insights in applications support to working in partnership with major clients on property management and immediate technical support via a ticketing system. You will thrive as a leader in our dynamic remote culture, managing your priorities, sharing and acquiring knowledge.

What's in it for you?

Balance, exposure, and career growth. This is a rewarding career move with immense growth potential at a global industry-leader. You will have the autonomy to set your hours and work remotely 100% of the time, owning your deliverables and managing your client's needs. You will gain exposure to our databases, systems, and services, working on major client accounts. In addition, you will work with your manager, gaining insights and expertise through mentorship and guidance. As we continue to scale our offerings and grow rapidly, you will have the chance to move up to the next level as a Senior Consultant working on increasingly complex projects in the near future while continuing to maintain a positive work-life balance.

What you will do:

  • Technical Responsibilities:
    •Provide Yardi system reviews and best practice advice to client
    •Maintain client service level agreements
    •Ensure Implementation of best practice ideas in client systems
    •Create and deliver customized PMS training
    •Maintain and grow SME status for business
    •Review and update current integrations for clients
    •Understand current state interfaces and uses
    •Client requested data conversions and integrations
    •Build and test ETL files

  • Account Management:
    •Reporting ticket counts and repeat issues with client
    •Review time submitted by consultants
    •Plan and facilitate client meetings
    •Review and escalate PMS support requests
    •Ensure escalation communication when appropriate
    •Ensure timely completion of client projects
    •Business development support as needed
    •Reporting status updates and risks to project lead and clients
    •Utilization expectation 85%

  • Management of Systems. You will process data conversions, review and maintain your client's Yardi portfolio, and optimize their systems through best practice recommendations.

  • Advise and educate. You will create and deliver customized Yardi training. You will act as the liaison for internal and external customers, including Yardi. You will conduct system reviews and offer insights and guidance on best practices.

  • Provide front-end support. You will review, troubleshoot, and support end-users of our system. You will maintain service level agreements and report ticket counts and repeat issues.

You will have:

  • The consulting skills. You have experience working in operations, with 1+ years of hands-on experience with Yardi and other property management systems. You can anticipate, understand, and respond to the needs of clients, and you are driven to meet their expectations. You are a collaborator who excels in an autonomous role. Experience with affordable housing is considered an asset.
  • The technical skills. You have experience providing technical or software support to clients and using a ticketing system. You are highly proficient in Microsoft Office Suite and the Yardi Platform, and you can quickly come up to speed on new tools.
  • The interpersonal skills. You can build and foster relationships with internal and external stakeholders. You are an effective communicator who can clarify ambiguities and present information and performance reporting in a structured and straightforward manner. You can relay delays and setbacks while managing expectations and retaining confidence.

Come realize your potential at Altus Group!

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Applicants with disabilities may contact Altus Group to request and arrange for accommodations. If you need assistance to accommodate a disability, you may request an accommodation at any time. Please contact us at or . (416) 641-9500

This job has expired.

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