Senior Inside Sales Representative, Raleigh
Teleflex

Job Info

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Expected Travel: Up to 10%

Requisition ID:4093

About Teleflex Incorporated

Teleflex is a global provider of clinically effective medical technologies designed to improve the health and quality of people's lives. We apply purpose driven innovation - a relentless pursuit of identifying unmet clinical needs - to benefit patients and healthcare providers. Our portfolio is diverse, with solutions in the fields of vascular and interventional access, interventional cardiology, surgical, anesthesia, cardiac care, interventional urology, urology, emergency medicine and respiratory care. Teleflex employees worldwide are united in the understanding that what we do every day makes a difference. For more information, please visit teleflex.com.

Surgical - Whatever the latest surgical breakthrough looks like, Teleflex is working to make it happen. From our MiniLap® Percutaneous Surgical System to Weck® Hem-o-lok® Polymer Locking Ligation System, and Weck EFx® Shield™ Fascial Closure System, our portfolio of products adds up to a powerful offering of solutions that helps improve patient outcomes. These innovative, minimally invasive surgery products are offered alongside time-tested and trusted Pilling® Surgical Instrument and Lightsource solutions to provide a comprehensive set of solutions to meet the challenges of an evolving healthcare environment. Join a dynamic, growing team that offers healthcare providers an array of medical technology solutions that make a difference in patients' lives.

Position Summary

The primary responsibilities of this role will be to work as a lead for the Legacy and Instruments Inside Sales Team. This will mean finding and presenting opportunities for growth and projects for regaining lost customers to the Inside Sales and Operations Manager. In addition to working to meet all metrics and deliverables as they relate to projects/outbound calling, providing support to customers and field representatives as needed, and maintain the highest degree of customer experience

Principal Responsibilities

Complete a high level of outbound calling resulting in successful customer interaction for Instruments, Legacy, and white space customers
• Execute special projects to aid in business growth
• Assist in finding opportunities for growth and regaining lost customers
• Help with implementation and improvement of My Teleflex site
• Brainstorm process and business improvements that can aide in the success of your team
• Provide customer data for proactive outreach for customers with products coming up for expiration
• Ensure customers are supported in a timely manner
• Work to support Field Reps as needs arise
• Work with Customer Service in ensuring shipments and needs of customers and Sales Representatives are met
• Understand, analyze, and prioritize customer needs for assigned products
• Work with customers on daily interactions including pricing, substitute products, samples, order status
• Report customer concerns to Inside Sales and Operations Manager as needed
• Collaborate with internal stakeholders (Marketing/R&D/Customer Service) to service customers
• Respond to ad-hoc reporting requirements and special projects as they arise
• Help in regaining lost customers
• Work to improve team NPS score
• Adhere to and ensure compliance with the Teleflex Code of Ethics, all Company policies, rules and procedures
• Other duties as assigned

Education / Experience Requirements

Bachelor's degree preferred
• 3+ years in medical device industry
• Inside Sales experience

Specialized Skills / Other Requirements

• Ability to complete a high level of outbound calling resulting in successful customer interaction
• Independent thinker that can take initiative to solve a problem without significant direction
• Big picture orientation with attention to detail will be critical for success in this role
• Strong organizational and analytical skills - advanced use of SAP, MS Excel, MS Office, salesforce.com
• Ability to effectively communicate both verbally and through writing with a variety of medical professionals
• Travel: 10%

Teleflex, Inc. is an affirmative action & equal opportunity employer. D/V/M/F. Applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status. If you require accommodation to apply for a position, please contact us at: 262-439-1894.

Teleflex is the home of Arrow®, Deknatel®, Hudson RCI®, LMA®, Pilling®, Rüsch®, UroLift® and Weck® - trusted brands united by a common sense of purpose.Teleflex, the Teleflex logo, Arrow, Deknatel, Hudson RCI, LMA, Pilling, Rüsch, UroLift and Weck are trademarks or registered trademarks of Teleflex Incorporated or its affiliates, in the U.S. and/or other countries.

© 2021Teleflex Incorporated. All rights reserved.

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