Senior Product Manager
Frontier Communication

Job Info

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Position Summary

The Senior Product Manager, Ethernet Services is a technical and business leader, serving as the product owner for the Frontier Communications Ethernet offering. Responsibilities span the entire product lifecycle from conception, to planning, to launch activities. The Senior Product Manager, Ethernet Services will gather and analyze market trends and customer requirements, perform competitive analysis, define strategy, author business plans, market requirement and product requirement documents, prioritize features and track progress. He/she will direct, design and implement a comprehensive product strategy, functioning as the product/business owner as the central resource with Marketing, Engineering, Operations and Finance as the products move from concept, design, development, launch through to end-of-life. Position reports to Senior Director Product Management.

Primary Responsibilities

• Responsible for comprehensive product lifecycle management and development of product portfolio strategies for Ethernet services product line in order to achieve sales and revenue targets. Define and articulate product vision, strategy, and tactical plan for Ethernet Portfolio of services.
• Define product functional and business requirements (such as use cases, possibly M&Ps (methods and procedures), executive summaries, etc.). Manages and maintains these documents.
• Build strong working relationships across multiple departments including Product Development, Marketing, Sales, Sales Support, Operations, Customer Care, Engineering and Operations to manage the end to end development, on-time launch, and support of products and services
• Internalize and represent the voice of the customer throughout the product lifecycle. Coordinate across functional areas to secure buy-in to deliver on the defined end-to-end customer experience.
• Develop and maintain multi-year product roadmap and strategy for all Ethernet Services
• Work with technology vendors to understand their feature and architectural roadmaps
• Promote use of new technologies and response to industry-leading trends to drive product development
• Oversee product pricing strategy to optimize revenue and margins
• Assists in budgeting and variance analysis of product's unit and financial performance, with goal of identifying opportunities and risks
• Develop, maintain, and report on key performance indicators for product performance
• Build business plans, budgets, and forecasts for new and existing networking services
• Partner with other Product Managers, Product Development, Engineering, and supporting teams to develop and deliver new product bundles
• Manage legacy Ethernet products and be responsible for delivering and executing a strategy for maintaining and eventually migrating customers to the strategic product portfolio
• Clearly and persuasively communicate product benefits to a varied set of audiences including internal teams, industry analysts and customers
• Work with Marketing, Sales and supporting organizations in launching promotions, campaigns, and new offerings
• Collaborate with technology and marketing teams to develop and deliver technical and marketing product collateral, including brochures, case studies, presentations, webinars, website content and white papers
• Assist sales channels with product insight and customer engagement, providing training, and offering support on large opportunities
• Conduct or support comprehensive market analysis to understand competitive dynamics and trends for networking services and use this information to shape the product strategy. Maintain an updated view of key competitive changes.
• Conducts feasibility assessments, capability gap analysis (i.e., what is wanted vs. what is attainable)
• Manage change requests. Validates downstream deliverables and final offering (business acceptance testing)
• Consistent exercise of independent judgment and discretion in matters of significance
• Regular, consistent and punctual attendance
• Other duties and responsibilities as assigned

Experience and Skills

• MEF CECP required
• 5+ years of experience in product management, product development, network engineering or sales engineering, with a minimum of 3+ years direct experience with network services
• Demonstrated ability to manage a product line to drive product penetration and meet growth expectations
• A bachelor's degree is required. Master or advanced degree is a plus. Relevant industry experience will be considered
• Fluency in underlying technologies and competitive positioning of the products
• Must have a deep knowledge of enterprise network services, including Ethernet, MPLS, IP, BGP, IPv6, CoS/QoS, managed security services
• Must have a solid understanding of data center and cloud computing marketplace including colocation, storage, virtualization, and public and private cloud services

Other Skills and Attributes:

• Highly motivated self-started
• Ability to function independently with minimal supervision
• Exceptional verbal, written and interpersonal communications skills
• Strong presentation and communication skills; ability to communicate with industry analysts, media, and key influencers
• Strong financial/analytical skills required
• Strong organizational skills with ability to project manage and work on multiple tasks simultaneously
• Strong problem-solving skills - must be able to identify and escalate potential issues as well as implement recommended solutions
• The candidate must be a team player and able to influence cross-functional teams
• Exhibits a strong work ethic and accountability to deadlines
• Ability to travel 10-15% as needed

This job has expired.