Senior Salesforce Administrator
Kforce Inc.
Job Info
RESPONSIBILITIES:
Kforce has a client that is seeking a Senior Salesforce Administrator in Los Angeles, CA. The Senior Salesforce Administrator will own the CRM functional properties, as well as help develop, implement, and enhance the platform.Primary duties include:- Managing system changes without interruption to the user by responding to change requests and proactively identifying needed changes to improve system usability
- Managing user access (MFA/SSO) including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules
- Documenting all processes that impact/relate to Salesforce.com
- Delivering User Assistance, Training, Adoption, and Satisfaction
- Monitoring and delivering Data Quality, Migration, and Maintenance
- Monitoring and managing exception logs for back end system integration with SFDC
- Creating and maintaining reports and dashboards
- Manage Salesforce.com instances including support requests and escalated administrative needs of users by providing prompt and complete resolution to technical challenges and business support issues
- Hands-on configuration of all new and existing Salesforce.com features including user management, security, custom objects/fields, page layouts, validation rules, workflows/Process Builders, Flows, Lightning Pages, Custom Metadata Types, Custom Settings, Managed Packages
- Assist in understanding and resolving process bottlenecks, data issues, and inconsistencies towards operational efficiencies; Anticipate challenges and scale processes, technology, and team to support the growth of the business
- Participate in change management and deployment process
- Hands-on Data management - including exporting/importing data as appropriate, monitoring and managing exception logs for back end system integration with SFDC; Managing duplicate records; Identify, debug and develop improved data interfaces and integrations with other systems
REQUIREMENTS:
- BA/BS degree in Computer Science, Business Administration Engineering, Information Technology, or a related area or 8 years of relevant experience
- Certified or in progress of completing Salesforce.com Advanced Admin
- 5+ years of Salesforce.com advanced administration experience including experience with Data loader, IDE, Workbench, Ant, VS Code
- 5+ years of experience working in an Agile environment
- 4+ years of experience with managing Sales Cloud, Service Cloud, Communities, Marketing Cloud, etc.
- 3+ years of experience using SOQL, VF, Lightning Components, JIRA, and process flow tools
- 3+ years of experience building web-based UIs and Lightning UIs/Components
- 3+ years of experience utilizing HTML, JavaScript, and/or CSS
- Experience managing at least 2 deadline-driven projects simultaneously
- Ability to work on-call rotations
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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