Service Desk Tier 1 / Tier 2 Support Tech
Kforce Inc

Seattle, Washington

Posted in Recruitment Consultancy
about 1 month ago


This job has expired.

Job Info


RESPONSIBILITIES:

Kforce has a client seeking a Service Desk Tier 1 / Tier 2 Support Tech in Miami, FL (Florida).Summary:The Primary function of this individual will be to triage incidents, escalate system issues, manage and follow through to resolution of all technical incidents raised by our business partners. The team is dedicated to support of the banks multiple contact centers with a focus on telephony related systems as well as core desktop applications utilized by the banks various contact centers. In addition to triage and escalation of incidents, the team will prepare and present reports for senior management with impact assessment. The role includes building of relationships with business partners, agents, and external service providers for service and support of our technology systems.Responsibilities:
  • Support web-based services through telephone, e-mail and chat
  • Troubleshoot issues and feedback by existing Users and/or development teams
  • Ensure systems are operating for end users on daily basis
  • Interact with external and internal customers to provide a high level of customer satisfaction and support
  • Manage New and Existing user account set-up
  • Utilize ticketing system to prioritize critical issues and manage workload queue
  • Perform various web content management duties
  • Provide Training to New Users and maintain Training Materials
  • Assist with Feature Updates to Existing Users
  • Support Report Development/Testing
  • Support Deployment of New Reports from Staging to Production environments
  • Demonstrates behaviors which are aligned with the organization's desired culture and values
  • Performs other related duties as required and assigned


REQUIREMENTS:

  • Candidates qualifying for this position will have similar experience along with the skills and abilities to perform the duties mentioned
  • Any relevant education and/or training will be considered a plus
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.


This job has expired.

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