Service Dispatcher
EMCOR

Job Info

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Mesa Energy Systems is a wholly owned subsidiary of EMCOR Group, Inc. EMCOR is the world's leading provider of mechanical and electrical construction and facilities services, including planning, consulting, and operations and maintenance. Mesa Energy Systems is a HVAC mechanical services company that provides fully integrated solutions for preventative maintenance and repair, upgrading existing mechanical, electrical, and controls systems to provide the most efficient economic solutions to meet customer expectations.

Job Title: Service Dispatcher

Principal Duties and Responsibilities:

• Communicate with customers (email & phone) and create detailed work orders of the service requested.
• Coordinate scheduling of work with customers, technicians, and other jobs/projects to maximize customer satisfaction. Also, takes into account customer urgency, parts/materials availability, and available manpower.
• Checks in with technicians via phone and email; provides them with hourly/daily updates regarding service call type, location, and scope of work.
• Primary contact between the customer and the service department (account managers, service manager, technicians, and billing).
• Responsible for taking service calls, quoted jobs, and warranty work from start (initial call) to completion (billing).
• Review service jobs, quoted jobs, & service projects to determine time frame for completion, identify necessary tools and material, and hold the necessary manpower.
• Review technicians work orders and identifies opportunities to quote additional repairs or new equipment, address warranty issues, and make sure all material is accounted for.
• Accurately reviews of all previous day field visits and send updates to customers, account managers, and service manager as needed.
• Continuous management of the dispatch board throughout the day. Check all open calls and dispatch accordingly.
• Work in progress report - Give status and scheduled completion date for each open and incomplete service order.
• Accurately compile payroll data every Monday and verify that each technician has accurately billed labor/materials for the previous week.

Job Specifications (incl. Education requirements, minimal experience, computer skills required, etc.)

• High school diploma or equivalent.
• Three (3) years dispatching experience within a service or maintenance company (HVAC, Plumbing or Automation).

We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled.

Compensation Range: $25 - $32 per hour

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