Service Training Instructor - Entry Level
Caterpillar

Job Info

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Career Area:
Product Support
Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

At Caterpillar, we work to help our customers build a better world. Without our team of talented, bright and driven individuals, we wouldn't be the Caterpillar we are today. Now, this is your chance to join our team and do work that matters. We want you to help us enable customer success, make progress possible around the world and help our communities grow and thrive.

Global Rental, Service & Marketing (GRSM) is a part of the Services, Distribution & Digital (SD&D) segment. GRSM is comprised of Global Rental & Used Equipment Services, Global Service and Global Marketing & Brand. A primary role of GRSM is to support and enhance Caterpillar's dealer network, which is a competitive strength and the critical way in which we serve our customers.

The Service Training Instructor will develop technical training material, delivers service training classes on systems or products to meet worldwide service training needs for the Caterpillar dealer network, customers, and Caterpillar training centers. Leads and manages projects and collaborates with business units and marketing units to identify technical training needs.

Why you want the job!

This is an entry level instructor role with a great career progression path. You will have the opportunity to work directly with instructors worldwide to develop course content; and to develop into an expert instructor. The path contains a career plan of a long-term progression with different levels of competency.

Job duties include, but are not limited to the following:

• Promotes and leads safe and lean work practices

• Professional development to complete the OATS (Observe/Assist/Team/Solo) process, complete the Caterpillar Instructor Accreditation Program (CIAP I) within 6 months in the role

• Partner with GDL Instructors to job shadow in the field

• Develops and delivers technical content, learning solutions related to different industries

• Collaborates with internal partners to follow GDL standards regarding course development and delivery

• Work with instructional designers and SMEs to develop course material and assessments

• Leads and manages projects to be completed on time and within budget

• Negotiates with approved suppliers to obtain goods and services

• Work with product groups to meet current strategies, initiatives, and goals

• Performs/coordinates routine maintenance for lab equipment and perform lab equipment updates

Skill Descriptors
Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.
Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
Training Operations: Knowledge of training processes and procedures; ability to implement training related tasks and programs to ensure smooth daily and strategic training operations.

Basic Requirements:

• 3+ years of experience as a technician, and/or instructor, and/or technical support, or related experience

• Experience in Caterpillar engines as a technician

• Experience in public speaking

• Professional written and verbal communication skills in English (Spanish is a plus)

• Must be willing to travel up to 30% of working time (international travel)

Top candidates will also have :

• Technical experience with Caterpillar products in different industries, such as Marine, or Oil and Gas, or Industrial

• Product experience: Diesel engines, gas engines, dual fuel engine systems, transmissions, marine control systems, and electric motors for gas compression

o Pre-delivery Inspection

o Component Remove & Install

o Component Disassemble & Assemble

o Preventive Maintenance

o Technical Analysis Level 1

• Experience speaking effectively before large multi-cultural audiences

• Experience in parts (Aftermarket)

• Knowledge in After failure Analysis

Additional Information :

• Primary Location: Miami Lakes, Florida

• Relocation assistance is available for the right applicant

#LI

#BI
Relocation is available for this position.Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers.
Posting Dates:
March 26, 2024 - April 9, 2024
Any offer of employment is conditioned upon the successful completion of a drug screen.

EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

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