Solutions Consultant, Kustomer
Meta

Job Info

---

Kustomer - now part of Meta - helps businesses grow by delivering exceptional customer service via phone, email, chat, text, social, messaging and more. As a SaaS solution, Kustomer enables fast, personalized, and efficient customer and agent experiences using complete customer visibility, seamless omnichannel conversations, intelligent automation and easy, no-code customization to adapt to change.Do you enjoy problem solving complex business problems facing companies every day? What if you had a next generation platform that could solve that goal? What if you could work for a company that is changing the way that companies interact with their customers? What if you could work alongside the best and brightest in the industry to craft innovative solutions and transformational strategies? All this in a driven, collaborative and rewarding environment. Sounds like fiction, you say? Absolutely not! Here at Kustomer, we call it Solution Consulting.The Solutions Consultant (SC) is responsible for all technical, solution, and competitive aspects of the Kustomer sales cycle. SCs must be both sales focused and technically savvy. They must be successful selling to Enterprise and Mid Market executives, and convincing C-level and director level executives of the technical merits of the software solution. The SC will work, in conjunction with Sales, Marketing, and Product Managers, to be the technical bridge between our AEs and their prospects. The SC will take ownership of the prime technical relationship with our prospects to drive customer satisfaction by proactively managing and delivering technical information to our customers both onsite, online, and via telephone.

Solutions Consultant, Kustomer Responsibilities:

• Working closely with Sales teams, your peers, and product management to deliver the appropriate solution and establish credibility and trust with the customer
• Promote and explain the value of the Kustomer platform to customers (including business & IT executives)
• Business requirements assessment and delivery of findings including key pain points, proposed solutions to meet business needs, and ROI where applicable
• Development of a technical sales strategy
• Configuring and effectively demonstrating our solutions in a way that closely reflects each customer's business (tailored demonstrations)
• Scoping, managing and executing customer pilots and Proof of Concepts
• Solution scoping abilities - using our existing solution and influencing new product development

Minimum Qualifications:

• Hands-on experience with application architectures (e.g., REST API, JSON Payloads, Kustomer Workflows, React, and Node JS)
• Effective interpersonal, communication, persuasion, presentation and drafting skills
• 2+ years of Mid-Market/Enterprise pre-sales support experience

Preferred Qualifications:

• CRM, Contact Center or Customer Service Experience
• Bachelor's degree or relevant professional experience
• Experience with cloud platforms (AWS)
• Willingness to work in a fast-paced startup environment with multiple roles
• Knowledge of competitive landscape (Salesforce, Oracle, Zendesk, etc.)
• Outstanding problem solving skills, including experience meeting a business requirement with a technical solution

Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.Facebook is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.

This job has expired.