Sr. Associate II Field Service Support Technician/FrontLine Specialist
BlueCrest

Job Info

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BlueCrest is a global, innovative leader in enterprise print, mail and customer communications. Our products include printers, inserters, sorters and parcel solutions-and a renewed commitment to innovative software and vote-by-mail solutions. We are proud to be an industry and market leader in the mail space.

Although our manufacturing headquarters is based in Danbury, Connecticut, we are a global company with clients and team members in over 18 countries worldwide, including an expansive field service team comprised of over eight-hundred specialized field service technicians.

Position Summary:

* Provides CSR performance input to management

* Customer interface is at the executive level (Division Specialist only)

* Mentor/ trainer for all CSR level personnel

* Ability to travel, for technical support and escalations, throughout the United States (District Specialist).

* Ability to travel, up to 95% of the time for technical support and escalations, throughout the region and national geography as required (Division Specialist).

* Potential for promotional opportunity to exempt position within other business units.

* Strong communications both is writing a and verbally

* Excellent problem solving and analytical skills

* Process improvement

* Provide technical assistance and resolution as necessary

* Set up new systems and perform routine maintenance

• Your background:
• Strong experience working on electro-mechanical equipment
• A minimum of two years proven experience in building and enhancing Customer relationships.
• A valid driver's license is required.
• Must maintain reliable transportation to travel to and from customer locations
• The ability to perform frequent lifting and/or moving items up to 50lbs. Are you able and willing to do this with or without accommodation?
• Flexibility to work overtime, weekends, holidays, and/or different shifts as needed
• Must have experience on Direct Connect

This job has expired.