Sr Hardware Technician
Intrepid Solutions and Services, LLC

Job Info

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Overview

Intrepid Solutions provides cross functional support to the National Air and Space Intelligence Center. This diverse team includes providing services in network hardware support, physical and virtual servers, help desk support, systems administration, IT infrastructure installation and maintenance, and storage and backup administration support. Within this team, Intrepid is currently seeking additional Hardware Technicians of various experience levels. Great opportunity to enter into the field of IT, or continue to strengthen existing knowledge and skills.
Responsibilities

• Install/maintain/repair/remove workstations and peripherals;
• Perform supplies management in support of supplies acquisition (e.g. rack brackets, power cords, power strips);
• Provide computer inventory and accountability support in accordance with customer prescribed practices with minimal supervision;
• Maintain list of toolboxes associated with this functional area;
• Provide monthly functional area reports summarizing work accomplished, work planned in next month and important issues occurring during the month;
• Work Microsoft System Center Service Manager tickets received and will use best OEM practices to troubleshoot and repair defective devices;
• Install and move workstations and peripherals in accordance with projects guidelines;
• Document IT devices requiring the replacement of parts using Microsoft System Center Service Manager ticketing system and Other Designated Costs (ODCs) procurement ordering process;
• Receive, test, and return to Governmental bench stock all vendor repairs;
• Install, test, and return to operational service for redistribution to the customers all warranty repairs;
• Ensure replacement computers are operational upon installation to the customer including all software;
• Ensure the customer does not lose any functionality upon receiving a new computer.
• Provide monthly functional area reports summarizing work accomplished, work planned in next month and important issues occurring during the month.
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  OPERATING HOURS AND EXPECTATIONS: This is a full time position, with standard operating hours Monday - Friday, unless otherwise indicated during the interview process.
  
  TRAVEL: Position does not require travel.
  
  

Qualifications

CLEARANCE: Active Top Secret / SCI **TS/SCI required upon application for initial consideration***

SKILLS AND EXPERIENCE:

• At least Three (3) to Five (5) years of experience providing repair and maintenance support including workstations printers, servers and other associated equipment.
• Ability to provide Level III desktop, peripherals and datacenter installation support.

EDUCATION:

• High School Diploma or equivalent

CERTIFICATION(S):

• Department of Defense (DoD) 8140/8570
• Information Assurance Technician (IAT) Level II (CompTIA Security+) certification, required.

PHYSICAL REQUIREMENTS:

• Must have the ability to lift up to 40 pounds.

VACCINATION REQUIREMENTS - EXECUTIVE ORDER 14042

Intrepid Solutions is a federal contractor and is subject to Executive Order 14042 requiring all employees of federal contractors to be fully vaccinated against COVID-19 by December 8, 2021. By applying for this position, you understand you will be required to verify you have been, or will be, fully vaccinated by December 8th, or to verify that you cannot be vaccinated due to a disability or medical condition, or a sincerely held religious belief.

Note: An individual is considered fully vaccinated for COVID-19 two weeks after they have received the second dose in a two-dose series, or two weeks after they have received a single-dose vaccine.

Equal Opportunity Employer/Veterans/Disabled

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