Description: Our client is currently seeking a Sr Manager, IT Operations
ROLE AND RESPONSIBILITIES
Jacuzzi is looking for a Sr Manager of IT Operations to implement and lead IT Service Management best practices, procedures, and operations across the corporation. The leader will act with urgency to drive initiatives to improve the operational support functions and act as the primary operations escalation point.
•Develop and drive implementation of the service management strategy, tools, and associated business processes across the IT organization.
•Responsible for leading a team of professionals in the areas of service transformation, Service Management, metrics, and reporting.
•Develop performance measures and consistently report metrics to IT Services Leadership team.
•Promote and champion the benefits of Incident, Problem, Change, Request, Knowledge Management, CMDB and other IT Service Management processes.
•Accountable for building, publishing, and the utilization of the service catalog.
•Oversee process to ensure the Service Level Agreements (SLAs) and supporting Operating Level Agreements (OLAs) are published and met by support teams.
• Lead continual service improvement and ongoing process maturity through regular reviews of the process and tools, trend analysis and metrics reporting and through regular engagement with stakeholders.
•Provide tactical and strategic recommendations based on ITSM key performance measures.
•Manages, coaches, and develops the analytical and technical skills of team members
•Ability to manage global teams remotely in different time zones.
•Performs other duties as assigned
Experience in the following areas will be the primary focus of this role:
•Successfully transform the IT organization by delivering best practices supporting Service Management and overall Operations Service Delivery.
•Experience implementing ITIL best practices and processes
•Experience creating a service-based support model and roadmap to drive implementation
•Strong technology leadership skills.
•A champion who leads vendor and internal teams and drives towards aggressive timelines with an ability to overcome obstacles. Escalates as appropriate to avoid project delays.
QUALIFICATIONS AND EDUCATION REQUIREMENTS
•10+ years of leading operation support teams
•5+ years of project leadership experience
•ITIL certified (or similar certifications)
•Experience translating business requirements into executable technical tasks
•Excellent people management skills
•Strong organizational and conflict resolutions skills
•Bachelor's Degree. PREFERRED SKILLS
•Familiar with Agile methodologies and development processes
•Experience with JIRA.Contact:
This job and many more are available through The Judge Group. Find us on the web at www.judge.com
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