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Sr. Service Segment Manager
Modis

Houston, Texas

Posted in IT


This job has expired.

Job Info

Expert - Service Segment Mgr

It is fundamentally a project manager.

preference is MBA, ITIL certified and PMP certified as well

Management level definitions

Appliesadvancedsubject matter knowledge to solve complex business issues and is regarded as a subject matter expert. Frequently contributes to the development of new ideas and methods. Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors. Leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives. Acts as an expert providing direction and guidance to process improvements and establishing policies. Frequently represents the organization to external customers/clients. Exercises significant independent judgment within broadly defined policies and practices to determine best method for accomplishing work and achieving objectives. May provide mentoring and guidance to lower level employees.

Responsibilities

  • Leads and develops product support or solution(s) planning over entire lifecycle, including conformance to pricing strategies, end-to-end service delivery and sales readiness and associated processes Represents services on product or solution core teams and provides service requirements into product development stages/phases, e.g., Product warranty support and cost analysis, and Service Product Marketing content/collateral.
  • Performs business analysis, identifies root cause, and develops recommendations/ solutions to drive business improvements.
  • Works across regions/geographies and WW teams to develop and/or implement new/enhanced services, solutions, or programs and associated processes to meet emerging customer/market needs and fuel profitable growth.
  • Responsible for revenue and margin contribution for a set of (more than one) solutions or services.
  • Utilizes in-depth understanding of customer business and complex requirements to develop business case, validate the solution, and demonstrate services added value.
  • Utilizes technical and business skills to lead complex cross- functional activities that drive continuous growth of the services business.
  • Provides mentoring and guidance to peers and lower level employees .

    • Classification Guidance
    The sections below help differentiate between levels to enable consistency.

    Education and Experience Required
  • Typically 8+ years to establish proven track record in Service Business Management.
  • Basic experience in one of the related disciplines of delivery, solution architecting or business planning prior to taking business management role .

    • Knowledge and Skills
  • Medium to high knowledge of IT and services industry.
  • In-depth knowledge of company organization and policies, HPS services offerings, end to end processes, tools, and routes to market.
  • Problem detection and analysis of root cause.
  • Proven ability to lead teams to achieve results, exercise independent judgment and handle unique situations to accomplish goals in tight time frames.
  • Demonstrated skills in planning and financial analysis.
  • Medium level of planning, project management and change management skills. Project and change management training and certification as appropriate.
  • Good presentation skills. Ability to influence different functions, geographies, and the ability to build strong consensus. Impacts internal and external clients on WW basis.

    • Impact/Scope
  • Multi country responsibility / a large country with multiple sub regions.
  • Working with regional / WW teams to represent the business on behalf of the geography covered.
  • Numerous products and services .

    • Complexity
  • Moderately complex hardware and software solutions / services.
  • Highly complex environments Systems or solutions levels.
  • Managing cross-functional /cross-geographical projects.
  • Liaising with internal and external partners/customers (e. g. product groups) on tactical level.
  • Planning on function/ project/ practice level.

    • Equal Opportunity Employer/Veterans/Disabled

    To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.modis.com/en-us/candidate-privacy

    The Company will consider qualified applicants with arrest and conviction records

    Apply


    This job has expired.

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