Sr Service Support Representative
Thermo Fisher Scientific

Job Info

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Job Description

Job Title: Sr. Service Operations Support Representative

When you're part of the team at Thermo Fisher Scientific, you'll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you'll be supported in achieving your career goals.

Location/Division:

US - Grand Island, NY

How will you make an impact?

As a Sr. Service Operations Representative you will contribute to customer's satisfaction and take care of meeting customer's needs. You will impact customer satisfaction directly by meeting or exceeding customer's expectations in all contacts with the Service Operations team. Additionally, you will impact the Company's achievement of sales and service plan and forecast by ensuring the timely and accurate processing of orders, contracts, service calls etc.

What will you do?

• Act as first point of contact for the Field Service Team by opening install, training, and upgrade calls to ensure timely installation of instrumentation
• Manage internal and external customer support request to ensure quick resolution and maintain customer satisfaction.
• Promote customer allegiance
• Maintain all instrument equipment records and warranties in North America
• Co-ordinates with internal departments (GSS, Customer Care & Finance) to provide relevant information and input for all Service Contract Business
• Works together with Regional Managers and Team Leaders to get inquiries solved
• Ensures accurate and timely delivery of information, staying with in Service Levels
• Process up-front service sales and service invoicing
• Coordinate instrument relocations

How will you get here?

• High School Diploma Required
• BS/BA in business administration or related field preferred
• Experience with quoting, booking, invoicing, and general SAP administrative duties- nice to have
• Experienced (2+ years) in SAP, E1 or other proprietary systems and MS office - or similar applications preferred
• Experience in working across functions and establishing strong working relationships

Knowledge, Skills, Abilities

• Strong written and verbal communication skills
• Strong critical thinking and problem-solving skills
• Solid organizational, time management and multi-tasking abilities
• Driven self-starter who seeks continuous improvement and embraces PPI
• Works with minimal supervision to achieve organizational goals
• Comfortable working independently and in a team environment
• Works well under pressure to meet deadlines

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

What Thermo Fisher Scientific Offers to Employees:

Compensation and Benefits

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

• Medical, Dental, & Vision benefits - Effective Day 1
• Paid Time Off & Holidays
• Participation in Annual Incentive Program
• 401K Retirement Savings Program
• Tuition Reimbursement - Available after 90 Days!
• Employee Referral Bonus

• Employee Discount Program
• Employee Assistance Program
• Employee Stock Purchase Program
• Charitable Gift Matching
• Company Paid Parental Leave
• Career Advancement Opportunities

Our Mission is to enable our customers to make the world healthier, cleaner, and safer. As one team of 125,000+ colleagues, we provide an inclusive culture while sharing a common set of values - Integrity, Intensity, Innovation, and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation, and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

Apply today! http://jobs.thermofisher.com

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

Compensation and Benefits
The hourly pay range estimated for this position based in New York is $20.00-$23.00.

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs
  
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement
  
• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
  
• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
  
• Employees' Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
  

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards

This job has expired.