Sr Systems Management Analyst
Horizontal Talent

Job Info

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Projects the candidate will be working on:

• The candidate will work as part of a dedicated IT operations support team.
• This team supports leading edge mission critical applications.
• The candidate will be responsible for operational support activities and tasks including (but not limited to) software troubleshooting, and network and hardware problem triage, remediation, and resolution.
• They will conduct release activities supporting the SDLC through production deployment. The candidate will also be responsible for developing and implementing batch scheduling and file delivery jobs to meet the needs of the application.
• In addition, as part of the team’s innovation goals, the candidate will develop, utilize, and maintain system/process documentation and reports.
• The candidate must have strong verbal and written communication skills, and effectively present technical issues to a non-technical audience.
• The person must be customer-focused with the ability to prioritize tasks in a dynamic environment.
• The candidate will be working in an IT operations team utilizing service management and service delivery principles.
• When required, they will provide off-hours support for software release activities and the triage and resolution of high-priority production incidents.

Ideal Background:

• Healthcare specific back ground will be helpful, not necessary.

Team and Team size:

• 1 - Scrum Master, 6 - Systems Management Analyst, 1 Sr. Systems Management Analyst

Top Responsibilities:

• Monitor the environment health, and drive improvements to enhance availability and performance
• Identify and remediate failed batch and real-time processing events
• Manage Critical incident call support (24x7)
• Take a lead role in technical problem solving
• Take the lead in business/senior management communications.
• Demonstrate a strong understanding of issues, including in-depth technical analysis, troubleshooting, analyzing, root cause and engaging appropriate SMEs as needed to drive incident and problem management
• Identify opportunities for automation and operational efficiencies
• Ensure support readiness prior to the deployment of any change to the production environment

Skills/attributes:

• The following skills with overall experience of 8 years or more is required
• Job scheduling experience with tools like TWS
• Experience with tools like ServiceNow
• Data base experience like Oracle db /sql server or any other database
• Experience with tools like sql developer

Nice to have:

• Experience monitoring tools like Splunk, Dynatrace, SiteScope
• Experience with tools like RabbitMQ, OpenShift, Jenkins

Working Time:

• 9am-5pm day shift and will have on call rotation for the weekend support.

Interview Process:

• a. How many rounds? -- 2 rounds
• b. Video vs. phone? -- Video
• c. How technical will the interviews be? -- These are technical interviews

This job has expired.