Sr Technology Services Engineer
Accolade

Job Info

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About Accolade
Accolade (Nasdaq: ACCD) provides millions of people and their families with an exceptional healthcare experience that is personal, data driven and value based to help every person live their healthiest life. Accolade solutions combine virtual primary care, mental health support and expert medical opinion services with intelligent technology and best-in-class care navigation. Accolade's Personalized Healthcare approach puts humanity back in healthcare by building relationships that connect people and their families to the right care at the right time to improve outcomes, lower costs and deliver consumer satisfaction. Accolade consistently receives consumer satisfaction ratings over 90%. For more information, visit accolade.com.

Role Overview

Please note-We are looking for candidates to support our Houston office. This is an on site role and remote candidates will not be considered.

The Sr Technology Services Engineer will be responsible for managing and executing projects within the Desktop and Server Engineering team. The Desktop environment includes Windows, Macintosh, and other computing platforms. This role is responsible for Accolade's Windows servers. Accolade is poised for aggressive growth, and this role will be a key element in maintaining current operations while expanding both our reach and our service offerings. Day-to-day, you will be coordinating your work with our Service Desk and the rest of the Infrastructure team, as well as working interactively with other Accolade staff.

A day in the life...

• Responsible for leading short and long term projects and will work cross functionally involving with employees and leaders from other teams within the organization. These projects will be intended to improve current and future operations.
  
• Provide full desktop service to staff at our local offices, both in-person and remotely, focused on Windows and Macintosh hardware and software, coupled with some networking support.
  
• Act as the lead role in team projects, including responsibility for managing team members' time and deliverables to meet project deadlines.
  
• Assume the point person role in group specific business case and design demonstrations.
  
• Automate installation and maintenance of Windows OS - excellent understanding of Windows 7/10 required.
  
• Use management systems such as SCCM and JAMF, and patch deployment systems such as WSUS.
  
• Address questions involving desktop performance monitoring and optimization.
  
• Manage server functions, including DNS, DHCP, folder & printer sharing, remote access.
  
• Acts as second-level support escalation contact from front-line support or other desktop engineers, when needed.
  

What we are looking for...

• Bachelors degree in Computer Science, Information Management or related field and a minimum of 5 years related experience, or Associate's degree and equivalent experience
  
• Experience working in a Corporate Help Desk environment. This should include hands-on experience troubleshooting Mac OS X, Microsoft Windows 7/8/10, and Microsoft Office 2010/2013/2016/365 for both Windows and Mac OS X environments, networking, Active Directory integration, and support of tele-collaboration tools such as Lync, WebEx, Hipchat, or Slack.
  
• Strong people skills and a knack for problem solving.
  
• Ability to communicate the team's strategic position for the business.
  
• Ability to manage tasks for self and others to meet deliverables.
  
• Extensive experience with packaging/deploying Windows desktop and Server OS and software applications Mobile Device Management (MDM) experience
  
• IP address classes & IP subnetting, fundamentals of OSI and TCP/IP model, basics of network switching
  
• A strategic view of the team and its functions - understand that our works fits into a larger picture both within the team and outside of it.
  
• Works well with individuals at all levels; has a high enough EQ to engage successfully with people from a wide range of work backgrounds.
  
• Rigorous in your approach to work (organized, dependable, metrics focused, agile, and have a high attention to detail).
  
• Excellent interpersonal and communication skills with your peers and clients.
  

#LI-KM1

We strongly encourage you to be vaccinated against COVID-19.

What is important to us...

Creating an enduring company that is hyper-focused on our culture and making a meaningful impact in the lives of our employees, members and customers. The secret to our success is:

We find joy and purpose in serving others
Making a difference in our members' and customers' lives is what we do. Even when it's hard, we do the right thing for the right reasons.

We are strong individually and together, we're powerful
Trusting in our colleagues and embracing their different backgrounds and experiences enable us to solve tough problems in creative ways, having fun along the way.

We roll up our sleeves and get stuff done
Results motivate us. And we aren't afraid of the hard work or tough decisions needed to get us there.

We're boldly and relentlessly reinventing healthcare
We're curious and act big -- not afraid to knock down barriers or take calculated risks to change the world, one person at a time.

Accolade is an Equal Opportunity and Affirmative Action Employer committed to advancing an inclusive environment for all qualified applicants and employees. We provide employment opportunities, without regard, to any legally protected status in accordance with applicable laws in the US. We are committed to help ensure you have a comfortable and positive interview experience.

To review our policy around data use, visit our Accolade Privacy Policy Page. All your information will be kept confidential according to EEO guidelines.

Accolade

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