Student Success Coach
University of California, Los Angeles

Job Info

Student Success Coach
University of California Los Angeles


Requisition Number: 40499
Salary: $24.62 - $48.18 Hourly

Position Description:
Excelling in quality, innovation, and impact, UCLA Extension (UNEX) is one of the top providers of continuing and professional education in the United States, offering programs and classes to more than 50,000 students per year through approximately 4,500 classes and certificate programs to meet the professional development, continuing education, and personal enrichment needs of the full spectrum of traditional, nontraditional, domestic, international, professional, and continuing education students throughout and beyond Los Angeles.

The Center for Advising and Student Success (CASS) is a newly established unit within the UCLA Extension (UNEX) Student Services division. CASS's mission is to achieve positive student outcomes by implementing a holistic academic experience for UNEX students from pre-enrollment to post-graduation.

Central to the implementation of this mission are: a) a sound student success philosophy and the application of excellent customer service principles at all levels of student engagement with UNEX, b) the provision of strong academic, professional development, and student life advisement, c) utilizing data to create scalable yet customizable services to optimize student experience at UNEX, and d) building, strengthening, and sustaining collaborative partnerships between academic and student services units within UNEX.

The Student Success Coach plays a pivotal role in recruiting prospective students and retaining current and returning students in various non-degree, open enrollment courses, and certificate programs at UNEX. They identify and understand students' needs, help them through the registration and application processes, discuss educational pathways, and show them how our programs can help them achieve their academic and professional goals.

This position strives to increase enrollment and retention by providing accurate academic and professional guidance to students and supporting them through non-academic support services at UNEX. Utilizing CRM systems and individualized student data, the incumbent enhances the overall student experience and fosters a sense of student belonging at UNEX.

The incumbent promotes UNEX's commitment to lifelong learning in the planning and execution of their duties.

Access, Equity, Diversity, and Inclusion (AEDI) is one of UCLA Extension's guiding principles. We strive to extend access to UCLA, our programs, and services to underrepresented communities and populations, while serving as a model organization for AEDI in the field of continuing higher education. Committed to attracting and retaining diverse staff & instructors, UCLA Extension welcomes your experiences, perspectives, and unique identity.


Special Instructions:
The budgeted hiring/target salary range for this position is the posted minimum to $28.00 hourly, with salary placement based on skills, knowledge, and experience.

For full application instructions and position description, please visit: https://hr.mycareer.ucla.edu/applicants/Central?quickFind=89433

The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status. For the complete University of California nondiscrimination and affirmative action policy, see: UC Nondiscrimination & Affirmative Action Policy, https://policy.ucop.edu/doc/4000376/DiscHarassAffirmAction








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